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- Tasks: Lead the Front of House team and ensure top-notch member experiences.
- Company: Join a premium fitness club known for its elite member service.
- Benefits: Enjoy competitive pay, wellness perks, and opportunities for growth.
- Why this job: Be at the forefront of luxury service and make a difference in members' lives.
- Qualifications: Experience in luxury settings and excellent communication skills required.
- Other info: Dynamic role with a focus on member satisfaction and team leadership.
The predicted salary is between 36000 - 60000 £ per year.
A premium fitness club is looking for a Reception Manager to join their Battersea location. The role is pivotal in delivering exceptional customer service and maintaining member satisfaction.
As a Reception Manager, you will oversee the Front of House department, manage recruitment and training, and drive personalized member interactions, ensuring a high-quality experience.
Ideal candidates have experience in luxury environments, strong communication skills, and a proven track record in handling member complaints.
Luxury Front of House Manager – Elite Member Experience employer: The Third Space
Contact Detail:
The Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Front of House Manager – Elite Member Experience
✨Tip Number 1
Network like a pro! Connect with people in the fitness industry, especially those who work at premium clubs. Attend events or join online groups to get your name out there and learn about hidden job opportunities.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience in luxury environments and how you've turned member complaints into positive experiences.
✨Tip Number 3
Research the club! Before any interview, dive deep into the club's values and member experience. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Luxury Front of House Manager. Plus, it shows you're serious about joining our elite team!
We think you need these skills to ace Luxury Front of House Manager – Elite Member Experience
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in luxury environments. We want to see how you've delivered exceptional customer service and managed member interactions in the past.
Be Personal and Engaging: Since this role is all about creating a premium experience, let your personality shine through in your application. Use engaging language that reflects your passion for member satisfaction and your ability to handle complaints with grace.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at The Third Space
✨Know the Brand Inside Out
Before your interview, dive deep into the fitness club's values, mission, and what sets them apart in the luxury market. Understanding their brand will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service, especially in luxury settings. Highlight how you handled member complaints and turned challenging situations into positive outcomes, as this is crucial for the Reception Manager role.
✨Demonstrate Leadership Qualities
As a Front of House Manager, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed recruitment and training in previous roles. This will show that you can inspire and develop your team effectively.
✨Practice Personalised Interactions
Think about how you would create personalised experiences for members. Prepare to discuss strategies you would implement to enhance member satisfaction and engagement. This will demonstrate your proactive approach to ensuring a high-quality experience for every member.
