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- Tasks: Lead the Front of House team to deliver exceptional member experiences.
- Company: Join a vibrant club next to the iconic Battersea Power Station.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Make a real impact on member satisfaction in a luxury setting.
- Qualifications: Experience in managing teams and strong communication skills required.
- Other info: Opportunity for career growth in a supportive and engaging atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
We are now looking for a Reception Manager to join our Battersea club, located next to the iconic Battersea Power Station. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service. Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team.
Responsibilities
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club's updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
Qualifications
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Attention to detail and commitment to high standards of member experience.
Reception Manager in London employer: The Third Space
Contact Detail:
The Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the club. A friendly chat can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories about how you've gone above and beyond for members in the past.
✨Tip Number 3
Do your homework! Familiarise yourself with the club's values and member experience standards. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows your enthusiasm and professionalism, which is key in a member-facing role.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Reception Manager role. Highlight your experience in luxury, member-facing environments and how it aligns with our values at StudySmarter.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Third Space
✨Know Your Club Inside Out
Before the interview, make sure you research the Battersea club thoroughly. Familiarise yourself with its services, values, and any recent updates. This will not only show your genuine interest but also help you answer questions about how you can enhance member satisfaction.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in luxury environments. Think about specific situations where you trained or supported team members to improve their performance and member interactions.
✨Prepare for Member Interaction Scenarios
Expect questions about handling member complaints and providing exceptional service. Prepare scenarios where you turned a negative experience into a positive one. Highlight your communication skills and how you build trust with members through personalised service.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure high standards in member experiences. You might want to share examples of how you’ve implemented processes or checks that improved service quality in your previous roles.
