Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead HR operations and enhance employee experience across the full lifecycle.
- Company: Join Third Space, a luxury health club chain in London with a vibrant culture.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact in a fast-paced, high-growth organisation focused on excellence.
- Qualifications: Experience in People/HR Operations and strong understanding of UK employment law.
- Other info: Be part of a team dedicated to continuous improvement and operational excellence.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a highly organised and people-focused People Operations Manager to lead the delivery of all HR operations across the full employee lifecycle. This is a critical role in the People team, ensuring that processes are efficient, compliant, and centred around a great employee experience. Your team is the operational backbone of the People Function (17 people in total across People Partnering, Talent Acquisition, Talent Development, Employee Experience and Reward). You will partner closely with People Partners, Talent Acquisition, Payroll, and the wider business. In this role, you will deliver the day to day, whilst continuously improving our systems, processes, ways of working and service delivery. This is an exciting opportunity to shape and elevate People Operations in a fast-paced, high-growth organisation. You will have the chance to make a real impact by encompassing a continuous improvement mindset, enhancing employee experience, and building a high-performing operations function.
People Operations & Service Delivery
- Lead end-to-end delivery of people processes including onboarding, contractual changes, data management, and offboarding.
- Ensure a consistent, high-quality employee experience across all touchpoints.
- Act as an escalation point for complex operational queries.
- Define and manage SLAs, workflows, and service standards.
- Deliver performance reporting and drive continuous improvement.
- Maintain accurate employee data and system integrity.
Compliance & Governance
- Ensure compliance with UK employment law and internal policies.
- Own and maintain employment contracts, employee handbook, and records.
- Support employee relations processes through accurate documentation and system updates.
- Ensure GDPR compliance and strong data governance.
- Identify and mitigate operational risks.
Payroll & Reward Support
- Partner with Payroll to ensure accurate and timely processing.
- Support annual pay reviews, bonuses, and reward processes.
- Manage benefits administration including enrolment, changes, and queries.
Continuous Improvement
- Identify opportunities to streamline and scale processes.
- Lead or support HR projects such as system implementations.
- Build clear documentation and operational playbooks.
Team Leadership
- Manage and develop a People Operations Administrator.
- Set clear objectives and performance standards.
Essential
- Proven experience in People/HR Operations.
- Previous line management experience.
- Strong understanding of UK employment law and HR best practices.
- Experience with HR systems.
- Exceptional attention to detail and process discipline.
- Strong communication skills with a service-focused mindset.
Desirable
- Experience supporting payroll and reward processes.
- Background in a scaling or fast-paced organisation.
- Confidence using data and metrics to inform decisions.
Key Competencies
- Operational excellence.
- Continuous improvement mindset.
- Strong stakeholder management.
- Data accuracy and integrity.
- Pragmatic problem-solving.
- Resilience under pressure.
Third Space is a collection of luxury health clubs in London, individual in style and bound by a common philosophy: to be the best health club in the world in the eyes of our members. It is our people that bring these spaces to life, and with new clubs opening and a strong Employee Value Proposition, now is the time to join our People team as we strive to be Best in Class.
People Operations Manager in City of Westminster employer: The Third Space
Contact Detail:
The Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that People Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you align with our mission at Third Space. Think about how you can enhance employee experience and bring operational excellence to the table!
✨Tip Number 3
Showcase your problem-solving skills during interviews. We love candidates who can think on their feet and come up with pragmatic solutions. Be ready to discuss past experiences where you’ve improved processes or tackled complex queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make a real impact in our fast-paced environment.
We think you need these skills to ace People Operations Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Operations Manager role. Highlight your experience in HR operations and any relevant achievements that showcase your ability to enhance employee experience and streamline processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Don’t forget to mention your understanding of UK employment law and HR best practices.
Showcase Your Continuous Improvement Mindset: We love candidates who are all about continuous improvement! In your application, share examples of how you've identified opportunities for process enhancements in previous roles. This will show us you’re ready to make a real impact.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at The Third Space
✨Know Your HR Stuff
Make sure you brush up on UK employment law and HR best practices. Be ready to discuss how you've applied this knowledge in previous roles, especially in areas like compliance and employee relations.
✨Showcase Your Organisational Skills
As a People Operations Manager, being organised is key. Prepare examples of how you've successfully managed multiple HR processes, like onboarding and offboarding, while ensuring a high-quality employee experience.
✨Demonstrate Continuous Improvement Mindset
Think about times when you've identified inefficiencies in HR processes and how you improved them. Be prepared to share specific examples that highlight your ability to drive change and enhance service delivery.
✨Engage with Stakeholders
This role involves partnering with various teams, so be ready to discuss how you've effectively communicated and collaborated with different stakeholders in the past. Highlight your service-focused mindset and how it has benefited your previous organisations.