At a Glance
- Tasks: Be the first point of contact for our members and deliver exceptional service.
- Company: Join Third Space, a luxury health club with a vibrant culture.
- Benefits: Competitive pay, career growth, and a dynamic work environment.
- Other info: Flexible shifts and opportunities to develop within the company.
- Why this job: Elevate member experiences and be part of a passionate team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are now looking for our team of full-time permanent Member Concierge to join us at our club in Richmond, opening December 2024 (start date will be November). Our Member Concierge team members are the first point of contact for a member upon entering the club and so they play a crucial role in demonstrating the exceptional standards and values which we at Third Space live and breathe by.
This is a unique opportunity to become the best in what you do that in which will bring new opportunities to develop and progress within the company.
- Passion, Enthusiasm, and five-star customer service
- First point of contact to our demanding members; Calm under pressure
- Ability to work early and late shifts (5:00-23:00)
- Great interpersonal and communication skills; Good level of English (verbal and written)
- Self-motivated; enthusiastic team player
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us...and we wouldn't have it any other way. This is our space.
Lux Club Concierge - Elevate Member Experience in City of Westminster employer: The Third Space
At Third Space, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and enthusiasm. As a Member Concierge in our new Richmond club, you'll enjoy opportunities for personal and professional growth while delivering five-star service to our members. Join a team of dedicated individuals who are committed to creating a unique fitness experience, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Lux Club Concierge - Elevate Member Experience in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Third Space's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of scenarios where you might need to handle demanding situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your enthusiasm! When you meet the team, let your passion for providing five-star service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Third Space family!
We think you need these skills to ace Lux Club Concierge - Elevate Member Experience in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see how passionate you are about providing five-star customer service and creating memorable experiences for our members.
Be Personable:Remember, you're applying for a role where communication is key. Use a friendly tone in your application and highlight your interpersonal skills. We love seeing candidates who can connect with others effortlessly!
Tailor Your Application:Make sure to customise your application to reflect the values and standards we uphold at Third Space. Show us how your experience aligns with our mission to provide outstanding fitness spaces and exceptional member service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team in Richmond!
How to prepare for a job interview at The Third Space
✨Know the Club Inside Out
Before your interview, make sure you research Third Space and its values. Familiarise yourself with their services and what makes them stand out in the luxury health club scene. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Member Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to stay calm under pressure and how you handle demanding situations with grace.
✨Demonstrate Team Spirit
Third Space values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your enthusiasm for collaboration and how you contribute to a positive team environment. This will resonate well with the interviewers.
✨Be Ready for Shift Flexibility
Since the role requires early and late shifts, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the club's needs. This demonstrates your commitment to the role and the team.
