At a Glance
- Tasks: Be the friendly face welcoming members to our luxury health club.
- Company: Join Third Space, a vibrant community of luxury health clubs in London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible shifts and a chance to be part of an inspiring team.
- Why this job: Make a real impact by providing exceptional service to our valued members.
- Qualifications: Passion for customer service and great communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
We are now looking for our team of full-time permanent Member Concierge to join us at our club in Richmond, opening December 2024 (start date will be November). Our Member Concierge team members are the first point of contact for a member upon entering the club and so they play a crucial role in demonstrating the exceptional standards and values which we at Third Space live and breathe by. This is a unique opportunity to become the best in what you do that in which will bring new opportunities to develop and progress within the company.
Requirements:
- Passion, Enthusiasm, and five-star customer service
- First point of contact to our demanding members; Calm under pressure
- Ability to work early and late shifts (5:00-23:00)
- Great interpersonal and communication skills; Good level of English (verbal and written)
- Self-motivated; enthusiastic team player
About Third Space:
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us...and we wouldn't have it any other way. This is our space.
Club Receptionist - London in City of Westminster employer: The Third Space
At Third Space, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and enthusiasm. As a member of our Member Concierge team in Richmond, you'll enjoy opportunities for personal and professional growth while delivering five-star customer service in a luxury health club environment. Join us to be part of a dynamic team that inspires both members and each other, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Club Receptionist - London in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Third Space's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of scenarios where you might need to handle demanding situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your enthusiasm! During the interview, let your passion for fitness and customer service shine through. Share personal stories that highlight your ability to stay calm under pressure and work as part of a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Third Space family. Don’t miss out on this opportunity!
We think you need these skills to ace Club Receptionist - London in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see how passionate you are about providing five-star customer service and being part of our team. Share any relevant experiences that highlight your love for helping others.
Be Personable:Remember, as a Member Concierge, you'll be the first point of contact for our members. Use a friendly and approachable tone in your application. We’re looking for great interpersonal skills, so make sure your personality comes across in your writing!
Tailor Your Application:Take the time to tailor your application specifically for this role. Mention how your skills align with the requirements listed in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy and ready to embrace our club's lifestyle!
How to prepare for a job interview at The Third Space
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing five-star customer service during the interview. Share specific examples from your past experiences where you went above and beyond for a customer, as this will demonstrate that you align with Third Space's values.
✨Prepare for Common Questions
Anticipate questions related to handling demanding members and working under pressure. Think of scenarios where you've successfully managed difficult situations and be ready to discuss how you maintained calmness and professionalism.
✨Highlight Your Team Spirit
Since being a team player is crucial for this role, prepare to talk about your experiences working in teams. Share how you contribute to a positive team environment and how you support your colleagues, especially during busy times.
✨Demonstrate Your Communication Skills
As the first point of contact for members, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to role-play common interactions to showcase your interpersonal skills during the interview.
