At a Glance
- Tasks: Drive sales by promoting stunning Mediterranean villas and creating unforgettable holiday experiences.
- Company: Join a thoughtful villa company dedicated to exceptional service and client satisfaction.
- Benefits: Full-time role with competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace that values every individual's unique contributions.
- Why this job: Combine your passion for travel with sales skills to make a real impact in the luxury market.
- Qualifications: Sales experience, strong communication skills, and a love for all things Mediterranean.
The predicted salary is between 30000 - 40000 £ per year.
Our vision is to be the world’s most thoughtful villa company. To achieve our vision, we are thoughtful, we work with integrity, and we take a principled, considerate, proactive, and passionate approach to what we do.
Job Location: London, UK
Job Type: Full-Time, Permanent
We have roles available for passionate salespeople who love the Mediterranean to join our Athens or London offices as a Travel Sales Specialist. You will be pivotal in driving revenue growth and expanding our customer base by promoting and selling our villas effectively to potential clients. Your enthusiasm, exceptional communication skills, and in-depth knowledge of our villas and destinations will contribute to creating memorable holiday experiences for our guests and making them return, year after year.
Reports To: Head of Sales
Working Partnerships: Sales Operations Specialists, Local Concierges, Properties Team, Villa Owners, Finance team, Marketing team, Travel Agents
JOB ACCOUNTABILITIES
- Respond to new leads and enquiries via phone, live chat or email, adhering to our brand standards and procedures.
- Meet and exceed your individual sales targets while providing unparalleled service to every client - with integrity, care, consideration and thoughtfulness, allowing us to maximise customer satisfaction.
- Collect all relevant client information and craft thoroughly researched, personalised proposals that go beyond expectations.
- Educate enquirers about the features, amenities, and benefits of our holiday villas, tailoring your approach to their specific needs and preferences.
- Respond to client questions, concerns, and requests promptly and professionally, offering personalised solutions to enhance their experience and ensure you meet our lead conversion KPIs.
Client Retention & Relationship Building
- Establish and build relationships with prospective clients. Communicate the distinct advantages and benefits of booking with The Thinking Traveller.
- Develop and cultivate strong bonds with previous clients, ensuring that they feel valued and engaged throughout the year, leading to the growth of our ‘Repeat & Recommend’ business.
Product Knowledge
- Immerse yourself in our villa portfolio and destinations, including property details, availability, and pricing.
- Continuously nurture and enrich your knowledge of services and experiences, enrich client stays and actively seek client feedback to enhance our offerings and the presentation of villas on our website.
- Collaborate with your Villa Specialist peers, Sales Operations Specialists, and Local Concierge teams to create a synergy of knowledge, contributing to the evolution of our product knowledge database.
- Stay informed about local attractions, events, and travel trends to provide clients with recommendations and personal insights for an extraordinary holiday.
Sales Admin
- Ensure that all relevant information about each booking/particular group is accurately and completely recorded on our system in order to guarantee a smooth information flow between teams.
- Proactively liaise with internal teams to address client requests promptly, mitigating any barriers to converting an enquiry into a villa booking.
- Ensuring that all booking details (including client contact details, background, group information, and special requests) are recorded on the notes to owners before passing the bookings to the Sales Operations Specialists and then the Local Concierge Teams.
- Working alongside the Finance team, provide answers to all finance-related questions from clients, including the processing of payments and cancellations.
- Leveraging our CRM system (ZOHO), always maintain a clean and organised opportunity pipeline, including accurate and up-to-date records of client interactions, sales activities, and inquiries.
PERSON SPECIFICATION
- You are an accomplished sales professional preferably with the travel industry, with a minimum of 3 years in the profession.
- You can demonstrate success of hitting realistic yet challenging sales targets.
- You are passionate about travel and have a natural curiosity for all things Mediterranean.
- You are proactive and motivated in nature and can demonstrate a genuine and collaborative selling style using your strong influencing and negotiation skills.
- You embrace a customer-centric approach. You’ll need to show us that you can be adaptable and build trust with clients from all over the world and from all types of cultural backgrounds.
- You’ll need to be a confident and articulate communicator both over the phone and via email, with fantastic listening skills.
- You are extremely organised, with great attention to detail and a talent for retaining and recalling information.
- You are positive, thoughtful and a natural problem solver who is always seeking avenues for improvement.
- Fluency in a second language (French and/or German in particular) would be an advantage.
Join The Thinking Traveller and be part of an exhilarating journey where your passion meets luxury, creating exceptional experiences that are unforgettable!
Our Commitment to Equity, Diversity and Inclusion
At The Thinking Traveller, we value and prioritise diversity and inclusion within our workplace, recognising the importance of ongoing improvement in this area. Our goal is to cultivate a thoughtful culture where every individual feels genuinely appreciated, respected, and included. We firmly believe that by attracting a diverse group of talented individuals, we can benefit from a wide range of perspectives, experiences, and ideas. This diverse tapestry of Thinkers enables us to deliver exceptional results to our esteemed clients. We welcome applicants from all backgrounds, irrespective of race, ethnicity, gender, sexual orientation, religion, age, or disability. If you are considering joining our team, we encourage you to apply and inform us if any adjustments are required during our recruitment processes. Your unique perspective and potential contributions are valued, as we strive to create an environment that is inclusive and supportive to all.
Travel Sales Specialist in London employer: The Thinking Traveller
At The Thinking Traveller, we pride ourselves on being a thoughtful employer that values integrity, diversity, and employee growth. Our London office offers a vibrant work culture where passionate individuals can thrive, with opportunities for professional development and collaboration across teams. Join us to create unforgettable holiday experiences while enjoying a supportive environment that celebrates your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Sales Specialist in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Thinking Traveller who are looking for fresh talent for roles like Travel Sales Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Thinking Traveller and give you a leg up for your Travel Sales Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Sales Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Sales Specialist in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Sales Specialist role at The Thinking Traveller.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Sales Specialist position at The Thinking Traveller.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Thinking Traveller.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Thinking Traveller's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Sales Specialist.
How to prepare for a job interview at The Thinking Traveller
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Thinking Traveller.
