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For Companies At a Glance
- Tasks: Supervise gym activities, manage bookings, and ensure a welcoming environment.
- Company: Join Thinking Fitness, part of the Thinking Schools Academy Trust, transforming lives through fitness.
- Benefits: Enjoy competitive pay, free gym membership, and a focus on staff wellbeing.
- Why this job: Be part of a growing team that values customer service and community impact.
- Qualifications: No specific qualifications required; just a passion for fitness and customer engagement.
- Other info: Casual role with evening and weekend shifts; early applications encouraged.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Join our Thinking Fitness Team. Are you passionate about sports and the leisure industry? If so, we have an exciting opportunity for you! We’re seeking a customer-focused Fitness & Lettings Officer to join our team working across our gyms at Brixham College and Plympton Academy, together with supporting lettings at Paignton Academy. The successful applicant will oversee daily operations, including opening and closing procedures as well as prepare facilities for activities, ensuring a welcoming environment. Delivering exceptional customer service with a positive, proactive approach will be at the centre of your practice.
Key Responsibilities:
- Fitness Supervision: Oversee gym activities, ensure safe equipment use, and maintain high standards of cleanliness.
- Stakeholder Engagement: Build strong relationships with customers, handle enquiries, and promote our services.
- Operational Duties: Oversee health and safety, monitor site entry, and manage daily operations including opening and closing the facility.
- Lettings Management: Manage club and group bookings, ensuring smooth operations and excellent customer service.
This is a casual role which includes evening and weekend working.
About Us
Our Gyms: Thinking Fitness is a family of gyms within the Thinking Schools Academy Trust. Connected to schools across the South East, South and the South West, our gyms recycle profits back into the Trust, helping support our aim of transforming life chances for all our children.
What our Trust will offer you:
- Competitive Pay Scales: Our TSAT pay scales exceed national levels.
- Performance Related Pay: We operate a Professional Growth policy that allows us to reward staff who meet their objectives with additional pay for exceptional performance.
- Pension Scheme Membership: Secure your future with membership of the Local Government Pension Scheme.
- Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers.
- Fitness and Wellness: Enjoy free gym membership.
- TSTARS Staff Recognition: You will be part of our Staff Recognition Programme, with seasonal rewards for all staff.
- Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
- Convenient Parking: Park for free in our on-site staff car park.
- Blue Light Card: School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more!
- TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and Discounted Gym Membership.
- Tax Relief on Uniform: Claim for uniform maintenance, with no receipts required.
What you need to do now:
This is a fantastic opportunity to join us at a really exciting time for our gyms, as we continue to grow and enhance the services that we provide. If you are interested in joining our growing Multi-Academy Trust and developing your career, please apply today! Early applications are encouraged and we reserve the right to close the vacancy early if a suitable candidate is found.
If you experience any issues in applying for this role or would like to arrange an informal discussion, please email. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.
Fitness & Lettings Officer employer: The Thinking Schools Academy Trust
Contact Detail:
The Thinking Schools Academy Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness & Lettings Officer
✨Tip Number 1
Familiarise yourself with the specific gyms and their unique offerings. Understanding the facilities at Brixham College, Plympton Academy, and Paignton Academy will help you engage more effectively with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current employees or those in similar roles within the fitness industry. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role emphasises exceptional customer service, think of specific examples where you've gone above and beyond to assist customers in previous positions.
✨Tip Number 4
Showcase your passion for fitness and community engagement. Be ready to share ideas on how you could enhance the gym's atmosphere and promote services, as this will highlight your proactive approach and commitment to the role.
We think you need these skills to ace Fitness & Lettings Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Fitness & Lettings Officer position. Tailor your application to highlight relevant experience in sports, customer service, and operational duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Focus on your customer service abilities, any previous roles in fitness or leisure, and your capacity to manage operations effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for the fitness industry and how your background aligns with the role. Mention specific examples of how you've delivered exceptional customer service and managed facilities in the past.
Highlight Your Availability: Since this role includes evening and weekend work, make sure to mention your availability in your application. This shows your flexibility and willingness to meet the needs of the position.
How to prepare for a job interview at The Thinking Schools Academy Trust
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for the fitness and leisure industry during the interview. Share any personal experiences or achievements related to sports, fitness, or customer service that highlight your dedication to promoting a healthy lifestyle.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer engagement, prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your proactive approach to ensuring a welcoming environment for all gym users.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety regulations relevant to gym operations. Be ready to discuss how you would ensure safe equipment use and maintain cleanliness in the facilities, as these are key responsibilities of the role.
✨Prepare for Operational Scenarios
Think about potential scenarios you might face while overseeing daily operations, such as managing bookings or handling emergencies. Be prepared to discuss how you would approach these situations to ensure smooth operations and excellent service.
