At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for our academies.
- Company: Join a supportive Trust dedicated to education and technology.
- Benefits: Career development, health support, and exclusive discounts await you.
- Other info: Flexible working environment with great opportunities for advancement.
- Why this job: Make a real difference in education while growing your tech skills.
- Qualifications: Strong customer service skills and knowledge of Microsoft systems required.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) and support our academies and partners in Portsmouth. You will provide high‑quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels.
Key Responsibilities
- Act as the first point of contact for IT support onsite
- Troubleshoot and resolve issues affecting client devices
- Log and manage helpdesk tasks with detailed records of actions taken
- Support users with device setup, configuration and training
- Perform basic maintenance and safely install or relocate IT equipment
- Engage professionally with staff, students and stakeholders
What we are looking for
- Strong customer service skills with a solution focused approach to your work
- Excellent customer service and communication skills, both verbal and written
- To be proactive, work independently and as part of a team
- Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload
- Adopt a systematic approach towards identifying and solving problems
- Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals
- A commitment to safeguarding and promoting the welfare of children and young people
What our Trust will offer you
- Career Development: We’re committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions.
- Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.
- Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme.
- TSAT Benefits Portal: A one‑stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and discounted gym membership.
- Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants and attractions.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates. If you have any questions regarding this process, please email recruitment@tsatrust.org.uk.
IT Technician in Portsmouth employer: The-Thinking-Schools-Academy-Trust-2
Join our dynamic IT Team in Portsmouth, where we prioritise a supportive work culture and employee growth. As an IT Technician, you'll benefit from comprehensive career development opportunities, health and wellbeing support, and a range of exclusive perks designed to enhance your work-life balance. We are dedicated to fostering a collaborative environment that empowers you to make a meaningful impact in the education sector.
Contact Details:
The-Thinking-Schools-Academy-Trust-2 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The-Thinking-Schools-Academy-Trust-2 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges The-Thinking-Schools-Academy-Trust-2 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to The-Thinking-Schools-Academy-Trust-2
Let's not forget to apply directly through the The-Thinking-Schools-Academy-Trust-2 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The-Thinking-Schools-Academy-Trust-2.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The-Thinking-Schools-Academy-Trust-2. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The-Thinking-Schools-Academy-Trust-2
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
