At a Glance
- Tasks: Support IT systems and troubleshoot issues across multiple sites.
- Company: Join the Thinking Schools Academy Trust, dedicated to empowering young minds.
- Benefits: Career development, health support, and exclusive discounts for employees.
- Other info: Dynamic role with opportunities for growth and professional development.
- Why this job: Make a difference in education while advancing your IT skills.
- Qualifications: Experience in IT troubleshooting and customer engagement.
The predicted salary is between 31686 - 38728 £ per year.
About The Role
Thinking Technology are seeking to appoint an IT Engineer, who will be primarily based at The Victory Academy. Travel to other sites within the hub may be required to cover absence or provide additional support when required. 37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.
What you will need to succeed:
- To respond to, both orally and in person, customer comments and complaints, resolving them where possible, escalating as appropriate.
- To be calm under pressure, and adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
- To be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of difficult issues and requests.
- To provide advanced fault resolution/troubleshooting using multiple sources of complex data for issues affecting IT devices and network equipment across all Trust sites.
- To lead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailed updates for actions taken to assist customers and colleagues.
- To undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasks.
- To analyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues or threats and their severity, and triaging effectively.
About Us
The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision. We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. That’s why we invest in our people, so that our staff are best supported to positively impact our pupils.
What our Trust will offer you:
- Career Development: We are committed to supporting your professional growth and offer a wide range of opportunities for career advancement. From staff development days and conferences to apprenticeships, we provide clear pathways for progression and promotional opportunities across our regions.
- Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, wellbeing support, preferential access to Benenden Health, free flu vaccinations and eye care vouchers.
- Employee Recognition: Referral Scheme, Long Service Awards and the TSTARS Recognition Programme.
- TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback from supermarkets and high street retailers, dental insurance scheme, Cycle to Work scheme and discounted gym membership.
- Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates.
IT Engineer in Chatham employer: The-Thinking-Schools-Academy-Trust-2
Thinking Schools Academy Trust is an exceptional employer dedicated to fostering a supportive and growth-oriented environment for HR professionals. With a strong commitment to career development, health and wellbeing support, and employee recognition, we empower our staff to make a meaningful impact in the education sector. Located in Chatham, our flexible working arrangements and diverse opportunities across multiple schools ensure that you can thrive while contributing to the success of our students and communities.
Contact Details:
The-Thinking-Schools-Academy-Trust-2 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer in Chatham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The-Thinking-Schools-Academy-Trust-2 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to The-Thinking-Schools-Academy-Trust-2
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We think you need these skills to ace IT Engineer in Chatham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The-Thinking-Schools-Academy-Trust-2.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The-Thinking-Schools-Academy-Trust-2. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The-Thinking-Schools-Academy-Trust-2
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
