At a Glance
- Tasks: Drive adoption of customer insight platforms and empower commercial teams with actionable insights.
- Company: Dynamic FMCG client in West Yorkshire with a supportive team culture.
- Benefits: Competitive salary, learning opportunities, and a chance to shape a growing tech.
- Other info: Join a high-performing team and foster a data-driven culture.
- Why this job: Make a real impact by integrating insights into key commercial processes.
- Qualifications: 5+ years in retail analytics or category management with strong analytical skills.
The predicted salary is between 36000 - 60000 € per year.
Location: Hybrid (Yorkshire, onsite 3+ days/week)
Reports to: Retail Insights Director
About The Role
We are looking for a Customer Success Manager to join our growing team for our FMCG client in West Yorkshire. This role is accountable for ensuring the retailer's customer insight platform is embedded, adopted, and actively used by commercial teams, delivering high impact and value realisation.
Key Responsibilities
- Drive Adoption & Change
- Lead adoption of the insight platform across commercial teams and beyond
- Deliver onboarding, training, and ongoing enablement
- Deliver change management best practice to accelerate adoption
- Embed into Commercial Processes
- Integrate insights into core commercial workflows (category planning, promotions, pricing, range, media)
- Ensure insights are practical, timely, and aligned to how teams work
- Track Engagement & Value
- Monitor usage, engagement, and adoption health
- Identify gaps and take action to improve usage
- Measure and socialise commercial value and ROI
- Ensure stakeholders translate insight into action effectively
- Build Advocacy
- Capture high-impact use cases from commercial teams
- Create clear case studies to demonstrate and socialise impact
- Stakeholder Management
- Act as the day-to-day trainer to commercial teams
- Feed user insight and needs into the insight roadmap
What Success Looks Like
- Insight platform is widely used by commercial teams across a range of use cases
- Insights are integrated into key processes such as range reviews
- Clear, measurable commercial impact delivered
- Strong trust and engagement with retail stakeholders
What We Are Looking For
- 5+ years' experience in retail analytics, insights, or category management within FMCG or consumer retail sectors
- Strong analytical skills and ability to synthesise data into actionable insights
- Exceptional communication and presentation skills to effectively convey these insights to key stakeholders
- Proven experience across the key tenets of category management including ranging, pricing, promotions and customer behaviour to drive growth and profitability
- Passion for solving complex problems, proactive, curious, and commercially minded
- Foster a data-driven and customer centric culture through collaboration, change management and thought leadership
Benefits
- Competitive salary (based on experience)
- Opportunities to learn, develop, and shape a growing tech in its infancy
- A supportive, high-performing team culture
Customer Success Manager in Bradford employer: The Tecsa Group
Join a dynamic and supportive team as a Customer Success Manager in West Yorkshire, where you will play a pivotal role in driving the adoption of our innovative customer insight platform. We offer competitive salaries, ample opportunities for professional development, and a collaborative work culture that values data-driven decision-making and fosters employee growth. With a focus on meaningful impact and a commitment to excellence, this is an ideal environment for those looking to make a difference in the FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you’ve turned data into actionable insights in past roles. We love seeing candidates who can demonstrate real impact!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind. We believe it shows your enthusiasm and professionalism, which is always a plus.
We think you need these skills to ace Customer Success Manager in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in retail analytics and insights. We want to see how your skills align with the role of Customer Success Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to convey your thoughts effectively, just like you would when presenting insights to a team.
Highlight Your Analytical Prowess:We’re looking for someone who can turn data into actionable insights. In your application, share specific examples of how you've used data to drive decisions or improve processes in previous roles. This will show us you’ve got the analytical chops we need!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at The Tecsa Group
✨Know Your Insights
Make sure you’re well-versed in the latest trends and insights within the FMCG sector. Brush up on how data can drive decision-making in retail analytics, as this will show your potential employer that you understand the industry and can bring valuable insights to the table.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to convey complex insights clearly. Prepare examples of how you've effectively communicated data-driven insights to stakeholders in the past. Practise explaining these concepts in simple terms, as this will demonstrate your ability to engage with various teams.
✨Demonstrate Change Management Experience
Be ready to discuss your experience with driving adoption and change within teams. Share specific examples of how you’ve successfully implemented new processes or tools, and highlight any training or onboarding initiatives you’ve led to ensure smooth transitions.
✨Prepare for Stakeholder Engagement
Think about how you’ve built relationships with stakeholders in previous roles. Be prepared to discuss strategies you’ve used to foster trust and engagement, and consider bringing along case studies that illustrate your impact on commercial value and ROI.
