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- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Dynamic Managed Service Provider in Glasgow with a focus on innovation.
- Benefits: Salary up to £30k, professional development, and a collaborative work environment.
- Why this job: Kickstart your IT career and gain hands-on experience in a fast-paced setting.
- Qualifications: HND or IT certifications, basic tech knowledge, and strong communication skills.
- Other info: Great opportunity for growth and mentorship in a supportive team.
The predicted salary is between 21600 - 36000 £ per year.
We are delighted to have partnered with a dynamic and rapidly growing Managed Service Provider (MSP) based in Glasgow, delivering cutting-edge IT solutions and support to a diverse range of clients across industries. Their mission is to empower businesses by providing excellent service for great value through designing, implementing, and managing robust IT infrastructures that drive operational efficiency and innovation.
As they continue to execute their high growth strategy, they are looking for someone who is at the start of their IT career journey to join them to work onsite for one major client in a 1st line IT support role.
Role Summary:We are seeking a motivated and customer-focused Entry-Level Tech Support Specialist to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues. You’ll provide basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to senior technicians. This is an excellent opportunity to start your career in IT and gain hands-on experience in a fast-paced support environment.
Responsibilities:- Respond to user inquiries via phone, email, chat, or ticketing system.
- Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
- Guide users through step-by-step solutions and provide clear instructions.
- Log and track support requests using help desk software.
- Escalate unresolved issues to higher-level support teams when necessary.
- Assist with setting up new user accounts, devices, and software installations.
- Maintain accurate documentation of support activities and solutions.
- Deliver excellent customer service and maintain a positive attitude under pressure.
- HND or IT related certifications or 1st line IT support experience.
- Basic understanding of computer systems, mobile devices, and common software applications.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and grow in a technical support environment.
- Driver’s license and own transport.
- Familiarity with Windows and macOS operating systems.
- Experience with Microsoft Office Suite and common productivity tools.
- Basic knowledge of networking concepts (Wi-Fi, IP addresses, etc.).
- Previous customer service or help desk experience is a bonus.
Salary of up to £30k + benefits. Professional development opportunities including on-the-job training and mentorship. Collaborative and innovative work environment.
If you are passionate about driving digital change, fostering innovation, and making a significant impact within a dynamic organisation, we encourage you to send your CV to barry@thetechrecruiter.ai to find out more.
Information Technology Help Desk Support employer: The Tech Recruiter
Contact Detail:
The Tech Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on an entry-level position or can introduce you to someone at a company you're interested in.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support roles or help friends and family with their IT issues. This not only builds your skills but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT support questions and practice your responses. Be ready to demonstrate your problem-solving skills and show how you can provide excellent customer service under pressure.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to get noticed by hiring managers who are looking for fresh talent in the IT support space.
We think you need these skills to ace Information Technology Help Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant IT support experience or certifications you have, even if they're just starting out. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're excited about starting your IT career with us and how you can contribute to our mission of delivering excellent service.
Show Off Your Communication Skills: As a first point of contact for users, strong communication is key. In your application, demonstrate your ability to explain technical concepts in simple terms. We love candidates who can connect with users and provide clear instructions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our dynamic team!
How to prepare for a job interview at The Tech Recruiter
✨Know Your Tech Basics
Brush up on your understanding of computer systems, mobile devices, and common software applications. Be ready to discuss basic troubleshooting steps for hardware and software issues, as this will show your potential employer that you’re eager to dive into the role.
✨Practice Customer Service Scenarios
Since you'll be the first point of contact for users, practice handling customer inquiries. Think about how you would guide someone through a technical issue step-by-step. This will help you demonstrate your communication skills and customer-focused attitude during the interview.
✨Familiarise Yourself with Help Desk Software
Get to know some common help desk software tools, even if you haven’t used them before. Being able to talk about how you would log and track support requests can set you apart from other candidates who may not have this knowledge.
✨Show Your Willingness to Learn
Express your enthusiasm for growing in a technical support environment. Share examples of how you've tackled new challenges in the past, whether in education or previous jobs. This will resonate well with the company’s mission of empowering businesses through excellent service.