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- Tasks: Provide hands-on IT support and resolve technical issues for a diverse user community.
- Company: Join a prestigious educational organisation in Central Edinburgh.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of a supportive team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support and knowledge of multiple operating systems required.
- Other info: Flexible hours and a chance to work on exciting IT projects.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Prestigious Educational Organisation | 1st & 2nd Line Support | macOS, Windows, iPadOS
We are supporting a well‑established educational institution in Central Edinburgh as they look to hire an IT Helpdesk Analyst to join their growing IT Support team. This is an onsite role, providing hands‑on technical support across a diverse user community.
You will handle 1st and 2nd line issues, own tickets through to resolution, and play an active role in a range of IT projects involving hardware, software, networking, and AV technologies.
What You’ll Be Doing:- Delivering responsive IT support via phone, email, tickets and face‑to‑face
- Providing high‑quality 1st & 2nd line support with a strong customer‑service focus
- Supporting multiple OS environments: macOS, Windows 11, iPadOS
- Working with key platforms including deployment and device‑management tools (JAMF, Intune)
- Handling Service Desk tasks including onboarding and service requests
- Updating internal knowledge base documentation (FAQs, guides, common issues)
- Planning and performing maintenance across hardware, software, and services
- Liaising with stakeholders and conducting out‑of‑hours work when needed
- Escalating issues appropriately to protect service quality and minimise downtime
Experience Required:
- Experience in a busy, customer‑focused IT support environment
- Background supporting Windows, macOS and ChromeOS/Linux devices
- Knowledge of JAMF, Intune, Autopilot or similar deployment tools
- Experience administering Active Directory
- Strong communication skills across all channels
- Solid troubleshooting and problem‑solving ability
- Highly organised and calm under pressure
- Flexibility to support changing priorities and occasional overtime
Information Technology Help Desk employer: The Tech Recruiter
Contact Detail:
The Tech Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of macOS, Windows, and iPadOS. Familiarise yourself with tools like JAMF and Intune, as these will be key in impressing during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you’ve provided great support. Be ready to share these stories in your interviews to show how you handle 1st and 2nd line issues.
✨Tip Number 3
Network like a pro! Connect with current employees or alumni from the institution. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Help Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS, Windows, and iPadOS. We want to see how you've tackled 1st and 2nd line support issues in the past, so don’t hold back on those details!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, let us know about your customer service experiences. Share examples of how you’ve helped users and resolved their issues effectively.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Tech Recruiter
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, and iPadOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you’ve gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to stay calm under pressure, especially when dealing with frustrated users.
✨Familiarise Yourself with Key Tools
Get to grips with deployment and device-management tools like JAMF and Intune. If you have experience with these, be ready to discuss how you’ve used them in previous roles. If not, do a bit of research so you can speak intelligently about their functions and benefits.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, ongoing IT projects, or how they handle escalations. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
