At a Glance
- Tasks: Support customer inquiries and assist with order systems in a dynamic environment.
- Company: Join The Tartan Blanket Company, a design-driven brand based in Edinburgh.
- Benefits: Paid internship with hands-on experience and exposure to a global brand.
- Other info: Opportunity to work in both store and office settings, plus involvement in exciting events.
- Why this job: Gain valuable skills in customer experience and wholesale operations while making an impact.
- Qualifications: Detail-oriented with strong communication skills and a passion for customer service.
The predicted salary is between 22500 - 27500 £ per year.
The Tartan Blanket Company is seeking a detail-focused Customer Experience and Wholesale Intern to support our DTC and wholesale channels from our Edinburgh base.
You'll handle customer inquiries across email, social channels, and Whats App, while helping with order and returns systems and B2B operations.
This paid 6-month internship offers hands-on experience in a growing global brand.
You'll work across store and office environments, assist with events, carrier investigations, and provide
CX & Wholesale Intern - Design-Driven Brand in Edinburgh employer: The Tartan Blanket Company
The Tartan Blanket Company is an excellent employer, offering a supportive and friendly work environment in the heart of Edinburgh. With a focus on employee growth, we provide comprehensive training and flexible shift options to accommodate your needs during the busy peak season. Join our dedicated team and enjoy the unique advantage of contributing to a company that values quality craftsmanship and customer satisfaction.
Contact Details:
The Tartan Blanket Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CX & Wholesale Intern - Design-Driven Brand in Edinburgh
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at The Tartan Blanket Company for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace CX & Wholesale Intern - Design-Driven Brand in Edinburgh
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let The Tartan Blanket Company know you’re keen to grow alongside their team.
How to prepare for a job interview at The Tartan Blanket Company
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with The Tartan Blanket Company.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
