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- Tasks: Lead global operations for a luxury brand, optimising customer journeys and ensuring service quality.
- Company: Join a high-growth, design-led luxury brand with a global presence and a focus on craftsmanship.
- Benefits: Enjoy a hybrid work model, flexible hours, and the chance to shape a growing team.
- Why this job: Be part of an exciting scale-up journey in the luxury sector, making a real impact.
- Qualifications: Experience in senior operations leadership, fluent in French and English, with a strong logistics background.
- Other info: This is a confidential search; reach out for more details about this unique opportunity.
The predicted salary is between 48000 - 72000 £ per year.
Head of Operations (Logistics) – D2C Luxury Goods
Hybrid – 2–3 days/week in London
Fluent French required
TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations . This is a rare opportunity to join an international business at a pivotal point in its scale-up journey.
Operating at the intersection of luxury interiors, e-commerce and craftsmanship , this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base.
As Head of Operations , you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality.
Key Responsibilities:
- Lead and streamline global supply chain, logistics, and aftersales operations
- Build scalable systems for product, sample, order, and delivery management
- Oversee key vendor relationships across freight, warehousing, and production
- Champion data-led decision-making and collaborate on tech process automation
- Manage budgeting, compliance, performance monitoring, and team development
- Support international expansion while protecting cost and service standards
Requirements:
- Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce
- Strong supply chain, logistics, and customer experience background
- Fluent in French and English , with excellent cross-cultural communication skills
- Strategic thinker who can roll up their sleeves in a scale-up environment
- Experience building scalable, efficient global operations
- Comfortable in a hybrid setting (2–3 days per week in central London HQ)
This is a confidential search . If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.
Head of D2C Operations (Logistics) employer: The TalentPool Company
Contact Detail:
The TalentPool Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of D2C Operations (Logistics)
✨Tip Number 1
Network with professionals in the luxury goods and e-commerce sectors. Attend industry events or join relevant online forums to connect with individuals who may have insights into the company or the role.
✨Tip Number 2
Brush up on your French language skills, as fluency is a requirement for this position. Consider engaging in conversations with native speakers or using language exchange platforms to enhance your proficiency.
✨Tip Number 3
Familiarise yourself with the latest trends in logistics and supply chain management, particularly within the luxury sector. This knowledge will help you demonstrate your expertise during discussions with the hiring team.
✨Tip Number 4
Prepare to discuss your experience in building scalable operations. Think of specific examples where you've successfully implemented processes that improved efficiency and customer satisfaction, as these will be crucial in your conversations.
We think you need these skills to ace Head of D2C Operations (Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, particularly within luxury or D2C sectors. Use specific examples that demonstrate your ability to optimise supply chains and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury goods industry and detail how your strategic thinking aligns with the company's goals. Mention your fluency in French and English, emphasising your cross-cultural communication skills.
Showcase Leadership Experience: Provide concrete examples of how you've led teams and implemented scalable systems in previous roles. Highlight any experience you have with data-led decision-making and tech process automation.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Ensure there are no grammatical errors and that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at The TalentPool Company
✨Showcase Your Leadership Experience
As a candidate for the Head of D2C Operations, it's crucial to highlight your previous leadership roles. Prepare specific examples of how you've successfully led teams and streamlined operations in a luxury or e-commerce environment.
✨Demonstrate Your Strategic Thinking
Be ready to discuss your approach to strategic planning and decision-making. Share instances where you've implemented scalable systems or processes that improved operational efficiency and customer experience.
✨Highlight Your Bilingual Skills
Fluency in French is a requirement for this role, so make sure to demonstrate your language skills during the interview. You might even consider answering some questions in French to showcase your proficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in logistics and supply chain management. Think about challenges you've faced in the past and how you overcame them, particularly in a luxury goods context.
