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- Tasks: Lead global operations for a luxury brand, optimising customer journeys and ensuring service quality.
- Company: Join a high-growth, design-led luxury brand with a global presence and a focus on craftsmanship.
- Benefits: Enjoy a hybrid work model, flexible days in London, and the chance to shape a growing team.
- Why this job: Be part of an exciting scale-up journey in luxury interiors and e-commerce, making a real impact.
- Qualifications: Experience in senior operations leadership, fluent in French and English, with a strong logistics background.
- Other info: This is a confidential search; reach out for more details about this unique opportunity.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Head of Operations (Logistics) – D2C Luxury Goods
📍 Hybrid – 2–3 days/week in London
🗣 Fluent French required
TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. This is a rare opportunity to join an international business at a pivotal point in its scale-up journey.
Operating at the intersection of luxury interiors, e-commerce and craftsmanship, this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base.
As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality.
Key Responsibilities:
- Lead and streamline global supply chain, logistics, and aftersales operations
- Build scalable systems for product, sample, order, and delivery management
- Oversee key vendor relationships across freight, warehousing, and production
- Champion data-led decision-making and collaborate on tech process automation
- Manage budgeting, compliance, performance monitoring, and team development
- Support international expansion while protecting cost and service standards
Requirements:
- Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce
- Strong supply chain, logistics, and customer experience background
- Fluent in French and English, with excellent cross-cultural communication skills
- Strategic thinker who can roll up their sleeves in a scale-up environment
- Experience building scalable, efficient global operations
- Comfortable in a hybrid setting (2–3 days per week in central London HQ)
This is a confidential search. If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.
Head of D2C Operations (Logistics) employer: The TalentPool Company
Contact Detail:
The TalentPool Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of D2C Operations (Logistics)
✨Tip Number 1
Network with professionals in the luxury goods and D2C sectors. Attend industry events or join relevant online forums to connect with individuals who may have insights into the company or the role.
✨Tip Number 2
Brush up on your French language skills, especially business terminology related to logistics and operations. Being fluent is a requirement, so demonstrating your proficiency in conversations can set you apart.
✨Tip Number 3
Familiarise yourself with the latest trends in e-commerce and luxury goods logistics. Understanding current challenges and innovations in these areas will help you speak confidently about how you can contribute to the company's growth.
✨Tip Number 4
Prepare to discuss your experience in building scalable operations. Have specific examples ready that showcase your ability to optimise processes and improve customer experiences in previous roles.
We think you need these skills to ace Head of D2C Operations (Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, particularly within luxury or D2C sectors. Use specific examples that demonstrate your ability to optimise supply chains and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury goods industry and your strategic vision for operations. Mention your fluency in French and how it can benefit the company's international expansion.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in managing logistics and operations. For instance, mention any improvements in efficiency or cost savings you have achieved in previous roles.
Research the Company: Familiarise yourself with the brand's values, products, and market position. This knowledge will help you align your application with their goals and demonstrate your genuine interest in the role.
How to prepare for a job interview at The TalentPool Company
✨Showcase Your Leadership Experience
As a candidate for the Head of D2C Operations, it's crucial to highlight your previous leadership roles. Prepare specific examples of how you've successfully led teams and streamlined operations in a luxury or e-commerce environment.
✨Demonstrate Your Strategic Thinking
Be ready to discuss your approach to strategic planning and decision-making. Share instances where you've implemented scalable systems or processes that improved operational efficiency, especially in a fast-paced setting.
✨Highlight Your Bilingual Skills
Fluency in French is a requirement for this role, so make sure to demonstrate your language skills during the interview. You might even consider answering some questions in French to showcase your proficiency.
✨Prepare for Cultural Fit Questions
Given the luxury nature of the brand, be prepared to discuss how you align with their values and culture. Research the company’s ethos and be ready to explain how your personal and professional values resonate with theirs.
