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- Tasks: Lead global operations for a luxury brand, optimising customer journeys and ensuring service quality.
- Company: Join a high-growth, design-led luxury brand with a global presence and a focus on craftsmanship.
- Benefits: Enjoy a hybrid work model, flexible days in London, and the chance to shape a growing team.
- Why this job: Be part of an exciting scale-up journey in luxury interiors, impacting both B2B and B2C clients.
- Qualifications: Experience in senior operations leadership, fluent in French and English, with a strong logistics background.
- Other info: This is a confidential search; reach out for more details about this unique opportunity.
The predicted salary is between 48000 - 84000 £ per year.
Job Description
Head of Operations (Logistics) – D2C Luxury Goods
📍 Hybrid – 2–3 days/week in London
🗣 Fluent French required
TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. This is a rare opportunity to join an international business at a pivotal point in its scale-up journey.
Operating at the intersection of luxury interiors, e-commerce and craftsmanship, this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base.
As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality.
Key Responsibilities:
- Lead and streamline global supply chain, logistics, and aftersales operations
- Build scalable systems for product, sample, order, and delivery management
- Oversee key vendor relationships across freight, warehousing, and production
- Champion data-led decision-making and collaborate on tech process automation
- Manage budgeting, compliance, performance monitoring, and team development
- Support international expansion while protecting cost and service standards
Requirements:
- Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce
- Strong supply chain, logistics, and customer experience background
- Fluent in French and English, with excellent cross-cultural communication skills
- Strategic thinker who can roll up their sleeves in a scale-up environment
- Experience building scalable, efficient global operations
- Comfortable in a hybrid setting (2–3 days per week in central London HQ)
This is a confidential search. If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.
Head of D2C Operations (Logistics) employer: The TalentPool Company
Contact Detail:
The TalentPool Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of D2C Operations (Logistics)
✨Tip Number 1
Network with professionals in the luxury goods and e-commerce sectors. Attend industry events or join relevant online forums to connect with individuals who may have insights into the company or the role.
✨Tip Number 2
Brush up on your French language skills, as fluency is a requirement for this position. Consider engaging in conversations with native speakers or taking a short course to enhance your proficiency.
✨Tip Number 3
Research the latest trends in luxury e-commerce and logistics. Being knowledgeable about current challenges and innovations in the industry will help you stand out during discussions with the hiring team.
✨Tip Number 4
Prepare to discuss your experience in building scalable operations. Have specific examples ready that demonstrate your ability to optimise processes and improve customer experiences in previous roles.
We think you need these skills to ace Head of D2C Operations (Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations leadership, particularly within luxury or D2C sectors. Use specific examples that demonstrate your ability to optimise supply chains and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury goods industry and detail how your skills align with the company's goals. Mention your fluency in French and how it can benefit the role, especially in cross-cultural communication.
Showcase Leadership Experience: Emphasise your previous roles where you led teams and implemented scalable systems. Provide metrics or outcomes that illustrate your success in improving operational efficiency and service quality.
Highlight Strategic Thinking: Demonstrate your strategic thinking abilities by discussing past projects where you made data-led decisions. Explain how these decisions contributed to the growth and success of the operations you managed.
How to prepare for a job interview at The TalentPool Company
✨Showcase Your Leadership Experience
As the Head of D2C Operations, you'll need to demonstrate your proven experience in senior operations leadership. Be prepared to discuss specific examples of how you've successfully led teams and streamlined processes in previous roles, particularly within luxury or premium e-commerce.
✨Emphasise Your Supply Chain Expertise
Highlight your strong background in supply chain and logistics management. Discuss any relevant projects where you optimised operations or improved customer experience, as this will be crucial for the role.
✨Demonstrate Strategic Thinking
Prepare to showcase your strategic thinking abilities. Think of examples where you've implemented scalable systems or made data-led decisions that positively impacted the business. This will show your capability to thrive in a scale-up environment.
✨Fluency in French is Key
Since fluency in French is required, be ready to demonstrate your language skills during the interview. You might be asked to converse in French or discuss how your cross-cultural communication skills have benefited your previous roles.
