Reed HR are working alongside a large Educational Establishment based in South East London who are recruiting for an experienced People Operations Advisor for initially 6 months.
This role is hybrid so flexibility is offered.
Job Summary
The People Operations Adviser is responsible for:
- Acting as multi-functional advisor providing generalist support across a range of people specialisms.
- Act as the first point of contact for managers and employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels.
- Supporting the delivery of people strategies in line with the People Enabling strategy by executing frameworks and processing HR administration activities.
- Query resolution ensures SLAs are met and high levels of customer satisfaction are achieved.
- People administration responding to changes in demands and recognising where escalation is required.
Key Accountabilities
Team Specific
- Serve as first point of contact for general HR customer queries received via various channels such as phone and chat.
- Support with query resolution, researching solutions as required and elevate complex inquiries to appropriate parties as needed, e.g., ER Specialist
- Liaise with the relevant Centres of Expertise (CoEs) to understand HR strategies and relevant frameworks for execution to ensure effective implementation.
- Undertake HR administration tasks, leveraging the tools, templates and HR systems available to ensure delivery is timely and consistent
- Proactively identify opportunities to improve the efficiency and effectiveness of HR service delivery with the aim of enhancing employee experience and customer satisfaction; strive to ensure Service Level Agreements (SLAs) are met
- Work with HR Specialists to develop specialist HR knowledge in order to respond to related queries more effectively
- Foster strong collaboration with HR Specialists, CoEs and Senior People Business Partners to deliver comprehensive solutions and seamless HR service delivery, keeping up-to-date with any policy and framework changes and ensuring legal compliance
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Interim People Operations Advisor employer: The Talent World
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises employee growth and development. As an AskHR Advisor, you'll benefit from ongoing training and coaching while enjoying the flexibility of hybrid working arrangements, allowing you to balance your professional and personal life effectively. With our commitment to delivering exceptional service and fostering meaningful relationships, you'll find a rewarding environment where your contributions truly make a difference.
