At a Glance
- Tasks: Shape Costa's learning and capability agenda to empower teams for success.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences.
- Benefits: Enjoy competitive perks like share ownership, bonuses, and discounts.
- Other info: Flexible working environment with exciting career growth opportunities.
- Why this job: Make a real impact on team growth and community development.
- Qualifications: Experience in learning and leadership development within complex organisations.
The predicted salary is between 31500 - 38500 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
An exciting opportunity to shape Costa's learning and capability agenda, ensuring our leaders and teams have the skills and confidence to succeed today and in the future. Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).
- An annual discretionary bonus scheme, based on business results and individual contribution.
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%.
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
- 50% discount in all Costa-owned stores, and 25% off in other participating stores.
- Private medical cover thanks to our Private Healthcare scheme.
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What You’ll Do:
- Developing and delivering Costa's learning, leadership and capability strategy, ensuring our people have the skills and confidence to succeed now and in the future.
- Leading leadership development, technical learning, early careers and apprenticeship programmes that build capability and support high-performing teams across the business.
- Partnering with business leaders and People teams to identify future capability needs and create impactful learning pathways that support our strategic priorities.
- Fostering a strong learning culture that encourages growth, career development and continuous improvement.
- Using data, insight and external best practice to design innovative, measurable learning experiences that deliver meaningful business outcomes.
Who You Are:
- Significant experience leading learning, leadership development or talent development within a complex organisation, ideally operating across global and retail environments.
- A proven track record of designing and delivering enterprise-wide learning and capability strategies that drive measurable impact.
- Strong expertise in adult learning, learning design, facilitation and modern learning methodologies.
- Excellent commercial judgement, with the ability to translate business strategy into practical capability plans that support organisational performance.
- Experience leading early careers, apprenticeship or accredited learning programmes.
Where You’ll Work:
Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas. We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.
Head of Global Learning & Development employer: The Talent World
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises employee growth and development. As an AskHR Advisor, you'll benefit from ongoing training and coaching while enjoying the flexibility of hybrid working arrangements, allowing you to balance your professional and personal life effectively. With our commitment to delivering exceptional service and fostering meaningful relationships, you'll find a rewarding environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Global Learning & Development
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We think you need these skills to ace Head of Global Learning & Development
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of The Talent World. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at The Talent World
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with The Talent World, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at The Talent World, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for The Talent World could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at The Talent World as they’re likely seeking a candidate who can enhance their workplace culture.
