HR Employee Relations Manager in Cardiff

Do you enjoy solving complex people challenges while driving positive workplace culture and best practice? If so, this could be an excellent opportunity to make a real impact within a large, values-led organisation.

The Opportunity

An established organisation is seeking an Employee Relations & Policy Manager to lead on complex employee relations casework, policy development, and HR compliance. This is a varied and influential role, balancing approximately 60% employee relations case management and 40% policy development and governance. Working closely with senior stakeholders, you will provide expert guidance on a broad range of HR matters, helping to foster a supportive, inclusive, and solution-focused working environment.

Key Responsibilities

• Lead and manage complex employee relations cases, including disciplinary, grievance, performance, absence management, organisational change, and TUPE matters.
• Provide expert advice and coaching to managers on sensitive and high-risk people issues.
• Develop, review, and implement HR policies and procedures, ensuring alignment with employment legislation and organisational values.
• Support and develop HR colleagues, promoting consistency and best practice in employee relations management.
• Analyse employee relations trends and provide insights to inform strategic decision-making.
• Build strong relationships with key stakeholders, including employee representatives and trade unions.
• Deliver training and workshops on employee relations, workplace behaviours, inclusion, and people management.
• Support organisational change initiatives and help ensure a positive employee experience throughout periods of transformation.
• Monitor legal developments and implement legislative changes into policies and working practices.

About You

We're looking for a proactive and commercially minded HR professional who can build credibility and influence at all levels.

You will ideally have:

• A Level 7 HR qualification (or equivalent experience).
• CIPD membership or a willingness to work towards it.
• Significant experience managing complex employee relations casework.
• Strong knowledge of UK employment law and current HR best practice.
• Experience advising managers on change management, restructuring, and TUPE processes.
• A track record of developing and improving HR policies and procedure.
• Experience working in partnership with trade unions and employee representatives.
• Excellent communication, stakeholder management, and coaching skills.
• Strong organisational skills with the ability to manage competing priorities
• Experience using HR systems and Microsoft Office applications.