At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer billing services.
- Company: Join a leading water retailer committed to sustainability and community impact.
- Benefits: Enjoy competitive salary, bonus scheme, healthcare benefits, and professional development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in administration, strong leadership skills, and a passion for customer service.
The predicted salary is between 32752 - 32752 £ per year.
Powered by Water, Driven by Purpose
A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK.
With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.
Powered by Water, Driven by Purpose
A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK.
With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals?
As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
- Billing Team Leader
- Location: Bournemouth – Salary: £32,752 per annum – Banding: PWS 3 – Department: Operations – Reporting to: Billing Manager – Lead, Inspire and Drive Excellence in Customer Billing
- We are looking for an experienced and motivated
Billing Team Leader to join our Operations team in Bournemouth.
This is an exciting opportunity for someone who enjoys developing people, improving processes, and delivering outstanding customer outcomes.
As the first point of contact for our team of Billing Administrators, you will provide day-to-day support, coaching and guidance while ensuring billing processes are delivered accurately, efficiently and in line with business requirements.
You will play a key role in driving performance, developing talent and maintaining exceptional customer service standards.
Key Responsibilities
- Lead and support the Billing Administration team.
- Coach and develop team members to achieve their full potential.
- Monitor performance, quality and productivity standards.
- Act as the first point of contact for billing-related queries and escalations.
- Complete quality checks and provide feedback to improve performance.
- Ensure customer bills are accurate and issued on time.
- Support customer switching activities in line with procedures and SLAs.
- Work closely with other departments to deliver an excellent customer experience.
- Identify opportunities to improve processes and service delivery.
- Contribute to the achievement of regulatory and business targets.
- Promote customer retention and value-added services where appropriate.
We're looking for an enthusiastic and organised leader who is passionate about developing people and delivering excellent customer service.
- You Will Have
- Previous experience in an administrative or operational environment.
- Experience of working within established processes and procedures.
- Strong leadership, coaching and motivational skills.
- Excellent verbal and written communication skills.
- A customer-focused approach with the ability to build positive relationships.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent attention to detail and problem-solving abilities.
- The confidence to make decisions and support others with complex queries.
- A collaborative approach and the ability to work effectively across departments.
- GCSEs (or equivalent) in English and Maths.
At South West Water, we believe in rewarding our people for their hard work and dedication. As our Billing Team Leader you'll enjoy:
- Competitive Salary – Based on experience and skills
- Bonus Scheme – Rewarding your performance
- Pension Scheme – Helping you plan for your future
- Healthcare Benefits – Access to employee assistance programs
- Professional Development – Support for career growth with training opportunities
- Employee Discounts – On various products and services
- Generous Annual Leave – Take time to recharge with our holiday entitlement
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way.
Together, we will build a culture of belonging, where inclusion is instinctive.
Diversity is our strength and a reflection of our communities.
We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are
- Be Rock Solid
- Build trust and be trusted. Be the one we all look to and can depend on.
- Be You
- We want you to bring your best everyday. Be yourself and make your mark in your individual way.
- Be the Future
- Embrace change. Drive Progress. Own the challenge.
- #J-18808-Ljbffr
Billing Team Leader in Bournemouth employer: The Talent World
The Talent World is an excellent employer, offering a dynamic work environment in Fareham where you can thrive as an HR Administrator. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a collaborative culture that values your contributions. Join us to be part of a team that prioritises innovation and efficiency while ensuring a rewarding career path in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Team Leader in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Talent World. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Talent World before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing Team Leader in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Talent World:Your cover letter is your chance to shine! Tell us why you want to work at The Talent World specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Talent World!
How to prepare for a job interview at The Talent World
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
