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- Tasks: Engage and support individual supporters and fundraisers while managing tailored communications.
- Company: Join a fantastic health charity dedicated to making a difference in the community.
- Benefits: Enjoy flexible working options, a supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values relationships and community impact.
- Qualifications: Experience in supporter care or community fundraising is preferred; strong communication skills are essential.
- Other info: Interviews start on 9th June; we value diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
The Talent Set are delighted to be working with a fantastic health charity to recruit some newly created roles within their growing fundraising team:
- Supporter Engagement Officer
- Community Engagement Officer
These roles are pivotal in delivering inspiring engagement experiences and building long-term relationships with the charity’s incredible supporters. You’ll play a key role in stewarding donors and fundraisers, promoting high-value campaigns and regular giving programmes, and ensuring the supporter experience is thoughtful, timely and engaging.
About the Roles:
As Supporter Engagement Officer, you will:
- Engage, steward and support a broad portfolio of individual supporters and fundraisers.
- Manage timely, tailored thank yous and impact updates.
- Help develop the individual giving pipeline and support on insights, reporting and supporter journey planning.
- Collaborate with internal and external stakeholders across fundraising, communications and beyond.
As Community Engagement Officer, you will:
- Be the first point of contact for community and third-party fundraisers.
- Support planning and delivery of our annual matched-funding and recurring giving campaigns.
- Oversee Community Support Volunteers and ensure timely distribution of fundraising materials.
- Promote community fundraising campaigns across diverse audiences and grow sustainable income.
Key Shared Responsibilities:
- Provide excellent supporter care via phone, email, social and face-to-face interactions.
- Maintain accurate and timely data within our supporter database.
- Work closely with marcomms to ensure campaigns and touchpoints are current and engaging.
- Help build compelling supporter journeys that deepen connection and increase long-term support.
Person Specification:
- Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills from other sectors).
- Comfortable using databases to support tailored and engaging supporter experiences.
- Strong interpersonal and communication skills, with a passion for building relationships.
- Collaborative, proactive and keen to make a difference to a growing programme.
- Familiarity with social media, community engagement or campaign promotion is a plus.
Interview will begin from 9th June. To apply, please send your CV as soon as possible. Unfortunately, we may not be able to respond to every application. We are committed to diversity and inclusion. We welcome applicants from all backgrounds and will happily make reasonable adjustments to ensure a fair and inclusive process for everyone.
Supporter Engagement Officer employer: THE TALENT SET
Contact Detail:
THE TALENT SET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Engagement Officer
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding what drives the organisation will help you connect with their supporters and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of the charity. They can provide valuable insights into the culture and expectations of the role, which can help you tailor your approach when engaging with the team.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've successfully built relationships in previous roles. This will highlight your ability to engage with supporters effectively.
✨Tip Number 4
Stay updated on current trends in fundraising and community engagement. Being knowledgeable about innovative strategies can set you apart and show your commitment to enhancing supporter experiences.
We think you need these skills to ace Supporter Engagement Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Supporter Engagement Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in supporter care, individual giving, or community fundraising. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to engage and build relationships.
Write a Tailored Cover Letter: In your cover letter, express your passion for the charity's mission and how you can contribute to their goals. Mention specific examples from your past experiences that showcase your interpersonal skills and ability to manage supporter relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at THE TALENT SET
✨Show Your Passion for Supporter Engagement
Make sure to express your enthusiasm for building relationships with supporters. Share specific examples from your past experiences that demonstrate your commitment to supporter care and engagement.
✨Know the Charity Inside Out
Research the charity thoroughly before the interview. Understand their mission, values, and recent campaigns. This knowledge will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various supporter scenarios. Think of examples where you've successfully managed relationships or resolved issues, and be ready to discuss them in detail.
✨Highlight Your Collaborative Skills
Since the role involves working with various stakeholders, emphasise your teamwork abilities. Share instances where you've collaborated effectively with others, whether in fundraising, communications, or community engagement.
