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- Tasks: Engage with members, enhance relationships, and drive growth for the Loan Market Association.
- Company: Join the Loan Market Association during its exciting 30th anniversary year.
- Benefits: Competitive salary of £45,000 and a commitment to diversity and inclusion.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving member engagement and retention in a dynamic environment.
- Qualifications: Intermediate Excel skills, CRM experience, and excellent communication abilities.
The predicted salary is between 45000 - 45000 £ per year.
The Talent Set is delighted to partner with the Loan Market Association (LMA) on a fantastic new Membership Manager role. This is an exciting opportunity to join the LMA in its 30th anniversary year and through a period of strategic growth. This position is vital for fostering strong relationships with members, enhancing member engagement, and driving the growth of the organisation.
Key Responsibilities:
- Develop and implement strategies to improve engagement and retention with LMA members
- Co-lead on the CRM system (Microsoft Dynamics 365), ensuring that in-progress development work results in an improved system that meets the needs of the organisation
- Own CRM training for all users, ensuring that the CRM is actively used by all LMA staff members
- Oversee customer service
- Develop membership communication in line with the value proposition for specific sub-sets of members e.g. law firms, banks, technology suppliers
- Lead the onboarding process for new members and maintain regular touchpoints with existing members
- Monitor engagement levels, and design tailored strategies to reinforce the value of membership
- Track and report on key membership metrics such as renewal, retention, and engagement rates, using insights to identify risks and opportunities
- Contribute to the annual renewals process and follow up with firms on late or outstanding contributions
- Support the Membership Executive in the development and execution of their role
Person Specification:
- Intermediate/Advanced Excel skills and experience of working with data to produce accurate reporting with actionable insights
- Proficiency in the use of CRM systems (knowledge of Microsoft Dynamics is an advantage)
- Experience of using AI tools to improve processes and productivity (knowledge of Copilot is an advantage)
- Collaborative and team driven approach
- Excellent relationship-building skills
- Excellent organisation and prioritisation skills with a keen attention to detail
- Excellent written and verbal communication skills, with the ability to present ideas and concepts to a broad set of audiences
- A positive attitude and the ability to work under your own initiative
- Proficiency in MS Office including Outlook, Word and PowerPoint
What’s on Offer:
Salary: £45,000
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email).
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Membership Manager in Slough employer: THE TALENT SET
Contact Detail:
THE TALENT SET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former members of the Loan Market Association on LinkedIn. A friendly chat can give you insider info and show your genuine interest in the role.
✨Tip Number 2
Show off your CRM skills! If you've got experience with Microsoft Dynamics 365, make sure to highlight that in conversations. We love seeing candidates who can hit the ground running!
✨Tip Number 3
Prepare for the interview by thinking about how you can enhance member engagement. Come armed with ideas and strategies that align with the LMA's goals. We want to see your creativity!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at this exciting time.
We think you need these skills to ace Membership Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Manager role. Highlight your experience with CRM systems and any relevant skills that match the job description. We want to see how you can bring value to the LMA!
Showcase Your Communication Skills: Since this role involves a lot of member engagement, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can present ideas effectively.
Highlight Your Data Skills: Mention your proficiency in Excel and any experience with data reporting. The LMA is looking for someone who can track and report on membership metrics, so let us know how you've done this in the past!
Apply Through Our Website: Don't forget to apply through our website by clicking the 'apply now' button! This helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at THE TALENT SET
✨Know Your Members
Before the interview, take some time to research the Loan Market Association and its members. Understand their needs and challenges, especially in relation to member engagement and retention. This will help you demonstrate your commitment to fostering strong relationships and show that you're genuinely interested in the role.
✨Showcase Your CRM Skills
Since the role involves co-leading on the CRM system, be prepared to discuss your experience with Microsoft Dynamics 365 or similar systems. Bring examples of how you've used CRM tools to enhance member engagement or improve processes. This will highlight your technical skills and your ability to drive growth through effective data management.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical situations related to member onboarding or engagement strategies. Think about specific examples from your past experiences where you've successfully tackled similar challenges. This will showcase your problem-solving skills and your proactive approach to membership management.
✨Communicate Clearly and Confidently
As excellent communication is key for this role, practice articulating your ideas clearly. Be ready to present your thoughts on how to enhance member communication and engagement. Use concise language and structure your responses to ensure clarity, which will reflect your organisational skills and attention to detail.