Senior Supporter Engagement Officer

• Senior Supporter Engagement Officer
• 6-month Fixed Term Contract | Hybrid (1 day per week in London)

The Talent Set are delighted to be partnering with a leading animal welfare charity to recruit a Senior Supporter Engagement Officer on a six-month fixed-term contract.

This is an exciting opportunity to join a collaborative fundraising team during a period of growth and investment.

While the role supports a range of supporter engagement projects, its primary focus is leading the day-to-day management and development of the charity's growing online shop.

You'll play a key role in driving the charity's e-commerce strategy, helping maximise income through its Shopify store while also supporting new Regular Giving and Society Lottery initiatives.

Key responsibilities

• Manage the charity's Shopify store, overseeing day-to-day trading activity and supporter experience.
• Work with fulfilment partners and suppliers to manage stock levels, product launches and customer queries.
• Deliver promotional email campaigns and support digital marketing activity to increase traffic and sales.
• Lead preparations for key trading periods, including the Christmas campaign.
• Support the continued development of the charity's online retail offering, including virtual gifts and new product ranges.
• Manage supporter journeys for a new Regular Giving proposition, including welcome and stewardship communications.
• Support the development of a new Society Lottery proposition through journey planning and supporter stewardship.
• Work collaboratively with fundraising, acquisition and marketing colleagues across wider supporter engagement projects.

About you

We're looking for someone who can quickly take ownership of an established charity e-commerce operation.

You'll ideally have

Experience working within a charity or non-profit organisation is essential.

• Experience managing a Shopify or charity e-commerce platform.
• Experience managing an online shop within the charity sector.
• Strong digital marketing and email campaign experience.
• Experience delivering supporter acquisition and/or engagement campaigns.
• Knowledge of stock management, fulfilment and supplier relationships.
• Strong project management and organisational skills.
• Experience within an animal welfare charity would be highly advantageous, although candidates from other supporter-led charities will also be considered.
• Experience of Society Lottery fundraising would be advantageous but is not essential.
• What's on offer
• A six-month contract
• Hybrid working with one day per week in the London office.
• The opportunity to take ownership of a growing charity e-commerce function with ambitious plans for future development.
• £160 + £24.01 daily holiday pay
• Commitment to Diversity and Inclusion

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age.

We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

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