At a Glance
- Tasks: Lead the charity's online shop and drive e-commerce strategies.
- Company: Join a leading animal welfare charity with a collaborative fundraising team.
- Benefits: Hybrid working, competitive pay, and a chance to make a difference.
- Other info: Diversity and inclusion are at the heart of our recruitment process.
- Why this job: Be part of a growing e-commerce function and support animal welfare.
- Qualifications: Experience in charity e-commerce and digital marketing is essential.
The predicted salary is between 30000 - 40000 £ per year.
- Senior Supporter Engagement Officer
- 6-month Fixed Term Contract | Hybrid (1 day per week in London)
The Talent Set are delighted to be partnering with a leading animal welfare charity to recruit a Senior Supporter Engagement Officer on a six-month fixed-term contract.
This is an exciting opportunity to join a collaborative fundraising team during a period of growth and investment.
While the role supports a range of supporter engagement projects, its primary focus is leading the day-to-day management and development of the charity's growing online shop.
You'll play a key role in driving the charity's e-commerce strategy, helping maximise income through its Shopify store while also supporting new Regular Giving and Society Lottery initiatives.
Key responsibilities
- Manage the charity's Shopify store, overseeing day-to-day trading activity and supporter experience.
- Work with fulfilment partners and suppliers to manage stock levels, product launches and customer queries.
- Deliver promotional email campaigns and support digital marketing activity to increase traffic and sales.
- Lead preparations for key trading periods, including the Christmas campaign.
- Support the continued development of the charity's online retail offering, including virtual gifts and new product ranges.
- Manage supporter journeys for a new Regular Giving proposition, including welcome and stewardship communications.
- Support the development of a new Society Lottery proposition through journey planning and supporter stewardship.
- Work collaboratively with fundraising, acquisition and marketing colleagues across wider supporter engagement projects.
About you
We're looking for someone who can quickly take ownership of an established charity e-commerce operation.
You'll ideally have
Experience working within a charity or non-profit organisation is essential.
- Experience managing a Shopify or charity e-commerce platform.
- Experience managing an online shop within the charity sector.
- Strong digital marketing and email campaign experience.
- Experience delivering supporter acquisition and/or engagement campaigns.
- Knowledge of stock management, fulfilment and supplier relationships.
- Strong project management and organisational skills.
- Experience within an animal welfare charity would be highly advantageous, although candidates from other supporter-led charities will also be considered.
- Experience of Society Lottery fundraising would be advantageous but is not essential.
- What's on offer
- A six-month contract
- Hybrid working with one day per week in the London office.
- The opportunity to take ownership of a growing charity e-commerce function with ambitious plans for future development.
- £160 + £24.01 daily holiday pay
- Commitment to Diversity and Inclusion
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age.
We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
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Senior Supporter Engagement Officer in London employer: THE TALENT SET
The Talent Set is an exceptional employer that champions innovation and growth, particularly in the role of Director of Membership & Revenue Growth. With a commitment to fostering a dynamic work culture, employees benefit from flexible hybrid working arrangements, competitive remuneration, and ample opportunities for professional development. Joining our team means being part of a transformative journey that values collaboration and strategic impact in enhancing membership and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supporter Engagement Officer in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like THE TALENT SET!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at THE TALENT SET that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Senior Supporter Engagement Officer in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at THE TALENT SET. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for THE TALENT SET.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at THE TALENT SET!
How to prepare for a job interview at THE TALENT SET
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of THE TALENT SET resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Senior Supporter Engagement Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
