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- Tasks: Engage with members, enhance relationships, and drive growth for the Loan Market Association.
- Company: Join the Loan Market Association during its exciting 30th anniversary year.
- Benefits: Competitive salary of £45,000 and a commitment to diversity and inclusion.
- Other info: Collaborative environment with opportunities for personal and professional development.
- Why this job: Be part of a strategic growth phase and make a real impact on member engagement.
- Qualifications: Intermediate Excel skills, CRM experience, and excellent communication abilities.
The predicted salary is between 45000 - 45000 £ per year.
The Talent Set is delighted to partner with the Loan Market Association (LMA) on a fantastic new Membership Manager role. This is an exciting opportunity to join the LMA in its 30th anniversary year and through a period of strategic growth. This position is vital for fostering strong relationships with members, enhancing member engagement, and driving the growth of the organisation.
Key Responsibilities:
- Develop and implement strategies to improve engagement and retention with LMA members
- Co-lead on the CRM system (Microsoft Dynamics 365), ensuring that in-progress development work results in an improved system that meets the needs of the organisation
- Own CRM training for all users, ensuring that the CRM is actively used by all LMA staff members
- Oversee customer service
- Develop membership communication in line with the value proposition for specific sub-sets of members e.g. law firms, banks, technology suppliers
- Lead the onboarding process for new members and maintain regular touchpoints with existing members
- Monitor engagement levels, and design tailored strategies to reinforce the value of membership
- Track and report on key membership metrics such as renewal, retention, and engagement rates, using insights to identify risks and opportunities
- Contribute to the annual renewals process and follow up with firms on late or outstanding contributions
- Support the Membership Executive in the development and execution of their role
Person Specification:
- Intermediate/Advanced Excel skills and experience of working with data to produce accurate reporting with actionable insights
- Proficiency in the use of CRM systems (knowledge of Microsoft Dynamics is an advantage)
- Experience of using AI tools to improve processes and productivity (knowledge of Copilot is an advantage)
- Collaborative and team driven approach
- Excellent relationship-building skills
- Excellent organisation and prioritisation skills with a keen attention to detail
- Excellent written and verbal communication skills, with the ability to present ideas and concepts to a broad set of audiences
- A positive attitude and the ability to work under your own initiative
- Proficiency in MS Office including Outlook, Word and PowerPoint
What’s on Offer:
Salary: £45,000
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email).
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Membership Manager in London employer: THE TALENT SET
Contact Detail:
THE TALENT SET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former members of the Loan Market Association and ask about their experiences. This can give you insider info and help you make connections that could lead to a foot in the door.
✨Tip Number 2
Show off your CRM skills! If you've got experience with Microsoft Dynamics 365, make sure to highlight it in conversations. We all know how crucial CRM is for member engagement, so be ready to discuss how you can enhance that aspect.
✨Tip Number 3
Prepare for the interview by thinking about specific strategies you would implement to improve member retention. We want to see your creativity and problem-solving skills in action, so come armed with ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the LMA team during this exciting time of growth.
We think you need these skills to ace Membership Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Membership Manager role. Highlight your experience with CRM systems, especially if you've worked with Microsoft Dynamics 365. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of member engagement, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can present ideas effectively.
Highlight Your Data Skills: We love data-driven decision-making! If you've got intermediate or advanced Excel skills, make sure to showcase them. Mention any experience you have with reporting and using insights to drive engagement and retention.
Apply Through Our Website: Don't forget to apply through our website by clicking the 'apply now' button! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at THE TALENT SET
✨Know Your Membership Inside Out
Before the interview, dive deep into the Loan Market Association's mission and values. Understand their member base and think about how you can enhance engagement and retention. This will show your genuine interest and help you articulate how you can contribute to their growth.
✨Show Off Your CRM Skills
Since this role involves co-leading on the CRM system, brush up on Microsoft Dynamics 365. Be ready to discuss any previous experience you have with CRM systems and how you've used data to drive engagement. If you’ve worked with AI tools like Copilot, make sure to highlight that too!
✨Prepare for Relationship Building Questions
Expect questions about your approach to building relationships with members. Think of specific examples from your past where you successfully engaged stakeholders or improved member satisfaction. This will demonstrate your excellent relationship-building skills.
✨Bring Your Data Game
With a focus on tracking key membership metrics, be prepared to discuss how you've used data in previous roles. Have examples ready that showcase your intermediate/advanced Excel skills and how you've turned insights into actionable strategies. This will highlight your analytical abilities and attention to detail.