At a Glance
- Tasks: Manage donor journeys and support legacy communications with a focus on care and coordination.
- Company: Join a well-known charity making a real difference in people's lives.
- Benefits: Gain valuable experience, work in a supportive environment, and contribute to meaningful causes.
- Other info: Opportunity for personal growth and to make a positive impact in the community.
- Why this job: Be part of a team that helps honour legacies and supports vital charitable work.
- Qualifications: Experience in customer support and strong attention to detail required.
The Talent Set are delighted to partner with an amazing well-known charity on a fantastic Legacy Officer role. This is an exciting opportunity to help embed a newly launched legacy proposition, supporting donor journeys through a blend of supporter care, communications and campaign coordination, alongside essential administration and record-keeping.
Key Responsibilities
- Manage day-to-day administrative duties, including handling post, banking support, scanning and filing in line with agreed processes.
- Respond to inbound legacy enquiries via phone and email, ensuring sensitive, timely and accurate support.
- Help coordinate legacy stewardship communications, including drafting, recording and maintaining high-quality contact histories.
- Support marketing delivery for the legacy proposition, including compiling materials, liaising with relevant partners and meeting deadlines.
- Monitor shared inboxes, triage enquiries and ensure information is logged and actioned correctly.
- Provide helpful day-to-day support to colleagues across legacy activity and contribute to continuous improvements.
Person Specification
- Experience in an officer/assistant-level role supporting customers or supporters, with confidence handling sensitive conversations.
- Strong attention to detail and accuracy when recording information.
Legacy Officer employer: THE TALENT SET
As a leading charity, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. Our Legacy Officer role offers not only competitive benefits and opportunities for professional growth but also the chance to make a meaningful impact in the community. Located in a vibrant area, our organisation encourages collaboration and innovation, ensuring that you can thrive both personally and professionally while contributing to a noble cause.
