The Talent Set are delighted to partner with our client on a fantastic Head of Compliance and Supporter Care - Maternity Cover Contract role. This position involves leading compliance initiatives and supporter engagement, ensuring adherence to governance standards and delivering exceptional supporter care.
Key Responsibilities
- Oversee and manage compliance frameworks to ensure adherence to relevant regulatory and organisational standards.
- Develop and implement policies and procedures to support operational excellence and risk management.
- Lead supporter care operations, focusing on engagement, communication, and relationship management.
- Monitor supporter interactions to ensure expectations are met and maintained, fostering positive relationships.
- Collaborate with internal teams to enhance supporter services and comply with fundraising regulations.
- Provide supervision and guidance to staff involved in supporter relations and compliance activities.
- Prepare reports and analysis for senior management to inform strategic decision-making.
- Stay updated with legislative changes and best practices related to compliance and supporter engagement.
Person Specification
- Proven experience in fundraising compliance management from the charity sector.
- Strong understanding of supporter care or customer service principles.
- Excellent organisational skills with attention to detail and accuracy.
- Exceptional communication skills, capable of building rapport and managing stakeholder relationships.
- Ability to interpret and apply regulations effectively.
- Demonstrated leadership and team management abilities.
- Proactive, adaptable, and capable of working independently within a fast-paced environment.
- Commitment to ethical standards and organisational values.
What's on Offer
Salary: Circa £55,000
2 days a week in the London office
Flexible working patterns and part time working offered
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
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Head of Compliance and Supporter Care employer: The Talent Set
As a leading health charity, we pride ourselves on fostering a supportive and inclusive work culture that empowers our Community Fundraisers to make a real difference in the lives of others. With a focus on professional development and community engagement, we offer our employees the opportunity to grow their skills while working from home across Buckinghamshire, Bedfordshire, Northamptonshire, and Hertfordshire, ensuring a flexible work-life balance. Join us to be part of a passionate team dedicated to impactful fundraising and meaningful community connections.
