At a Glance
- Tasks: Manage supporter data and enhance donor care for animal welfare.
- Company: Join a passionate team dedicated to making a difference in animal welfare.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real impact while developing your skills in a meaningful role.
- Qualifications: Experience with fundraising CRM and strong communication skills required.
The predicted salary is between 38000 - 40000 £ per year.
The Talent Set are delighted to partner with our client on a fantastic Database and Supporter Services Manager. Based in Guilford, this position will oversee supporter data, CRM processes and donor care, helping ensure accurate records, compliant fundraising and thoughtful supporter journeys that contribute to animal welfare.
Key Responsibilities
- Manage and improve the fundraising CRM, including data imports, exports, access and process documentation.
- Maintain accurate, compliant records through cleansing, deduplication, validation and regular audits.
- Process donations, Direct Debits and Gift Aid, reconciling income with Finance.
- Develop supporter journeys, thanking processes and tailored communications for donors and legacy supporters.
- Handle enquiries and feedback across phone, email, post and social media with care and discretion.
- Manage consent, communication preferences, subject access requests and data retention.
- Connect and monitor data flows between fundraising, finance, donation, ecommerce and communications platforms.
- Create segmentation, dashboards and accessible reports to inform fundraising decisions.
- Train and support colleagues, volunteers and branches in supporter care and data processes.
- Manage external suppliers and undertake prospect research within the existing supporter database.
Person Specification
- Experience administering a fundraising CRM or large supporter database.
- Knowledge of UK GDPR, PECR, Gift Aid and the Code of Fundraising Practice.
- Confident using Excel to segment, analyse and explain data to non-specialist audiences.
- Excellent accuracy, organisation and prioritisation skills.
- Clear communication and the ability to build effective working relationships without formal authority.
- Experience handling complaints or sensitive supporter conversations empathetically.
- Desirable: experience with integrations, automated reporting, supporter journeys, CRM implementation or donor profiling.
- Flexibility to provide occasional support outside standard hours for events and operational needs.
What’s on Offer
Salary: £38,000 - £40,000. Full-time hours, with part-time considered. The role is based in Guildford, with a minimum of three office days and up to two days working from home.
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Database and Supporter Services Manager in Guildford employer: The Talent Set
As a leading health charity, we pride ourselves on fostering a supportive and inclusive work culture that empowers our Community Fundraisers to make a real difference in the lives of others. With a focus on professional development and community engagement, we offer our employees the opportunity to grow their skills while working from home across Buckinghamshire, Bedfordshire, Northamptonshire, and Hertfordshire, ensuring a flexible work-life balance. Join us to be part of a passionate team dedicated to impactful fundraising and meaningful community connections.
StudySmarter Expert Advice🤫
We think this is how you could land Database and Supporter Services Manager in Guildford
✨Tap into Local Tech Meetups
Get yourself to local tech meetups or database management conferences. It's a really great way to meet industry professionals and potentially uncover unadvertised full-time roles. When chatting with people, mention your skills and interests in database management; you never know who might be looking for someone just like you!
✨Contribute to Open Source Projects
Diving into open-source projects can not only sharpen your database skills but also get you noticed by employers. Many companies look for candidates who actively contribute to projects – it shows initiative and a real passion for the field. Plus, it's a perfect excuse to connect with other developers and expand your professional network.
✨Utilise Professional Bodies
Sign up for professional bodies related to database management, like the British Computer Society. They often host events and networking opportunities that can lead directly to job openings in the full-time market. Plus, it adds a nice touch to your professional profile!
✨Showcase Your Skills in a Public Portfolio
As you’re on the hunt for that full-time role, make sure to have a public portfolio that displays your best database projects. This can easily set you apart from the competition. And when you apply for roles, definitely mention it – it shows employers you mean business and are proud of your work!
We think you need these skills to ace Database and Supporter Services Manager in Guildford
Some tips for your application 🫡
Show off your database skills:When applying for a full-time role in database management, it’s super important to highlight your skills with specific database technologies like SQL, NoSQL, or any relevant data visualisation tools. We want to see how you've used these tools in real projects, so don't shy away from detailing your hands-on experience!
Tailor your CV for data:Make sure your CV is structured clearly, focusing on your previous experience in database management. Use specific metrics to demonstrate your impact, like how you improved data retrieval times or reduced errors. This isn't just about what you've done; it’s about what you’ve achieved with your skills!
Craft a compelling cover letter:In your cover letter, share what excites you about database management and how you can contribute to The Talent Set. Mention any relevant projects where you tackled challenges or implemented new solutions. Let us know why you want to join our team and how your passion aligns with our goals.
Document your projects:If you've worked on interesting database projects—maybe during your studies or in previous roles—be sure to include those in your application. If you can, link to a portfolio or GitHub repo where we can see examples of your work. Having a tangible showcase of your skills will really make your application stand out!
How to prepare for a job interview at The Talent Set
✨Brush Up on Database Tools
Make sure you're well-versed with popular database management systems like MySQL, PostgreSQL, or MongoDB. Incorporating real-world examples of how you've used these tools in past projects will show that you can put theory into practice, which is something The Talent Set will definitely appreciate.
✨Know Your SQL Inside Out
Get ready for some technical questions focused on SQL queries and database design. We should anticipate coding challenges where you might need to optimise queries or design a database schema on the spot. Practising these problems will build our confidence to impress in the interview.
✨Demonstrate Problem-Solving Skills
Besides just technical know-how, be prepared to answer scenario-based questions that test your critical thinking and problem-solving abilities. Think about how you would approach data integrity issues or handle performance bottlenecks — The Talent Set will want to see your analytical side!
✨Show Your Collaboration Spirit
Since this is a full-time role, it's crucial to highlight how you've collaborated with cross-functional teams or contributed to team projects in the past. Emphasising our interpersonal skills will demonstrate that you’re not just a tech wizard, but also a team player who fits well with The Talent Set's culture.
