At a Glance
- Tasks: Install, maintain, and troubleshoot advanced CNC machines for customers worldwide.
- Company: Join a leading company in advanced manufacturing technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Great chance to grow your skills in a fast-paced environment.
- Why this job: Be part of a dynamic team solving real-world engineering challenges.
- Qualifications: ITE/Diploma in Engineering with 2 years of machine servicing experience.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a committed and hands-on Service Engineer to join our technical support team. In this role, you will be responsible for the installation, commissioning, maintenance, and troubleshooting of CNC machining centres and EDM machines for customers locally and overseas. This position is ideal for technically driven individuals who enjoy field service work, problem-solving, customer interaction, and working with advanced manufacturing technologies.
Key Responsibilities
- Installation & Commissioning: Perform installation, setup, and commissioning of machining centres and EDM machines at customer sites. Provide pre-installation support and conduct post-installation follow-up checks to ensure optimal machine performance. Ensure all installations are completed according to company and safety standards.
- Technical Service & Support: Provide onsite troubleshooting, repair, and technical support for local and overseas customers. Respond promptly to customer service requests, breakdowns, and technical issues. Carry out both scheduled preventive maintenance and emergency service support. Diagnose and resolve electrical and mechanical issues effectively.
- Documentation & Reporting: Prepare accurate and detailed service reports, maintenance records, and customer correspondence. Update all service activities and documentation promptly in the system, including expense reporting. Properly document, label, and return defective parts resulting from repair activities.
- Customer Engagement & Training: Educate customers on machine operations, basic maintenance, and preventive care practices. Build and maintain strong customer relationships through professional service and technical expertise. Provide technical guidance and support to fellow Field Service Engineers when required.
- Safety & Compliance: Ensure all tools and equipment are maintained, calibrated, and used according to company standards. Maintain safe work practices and comply fully with workplace safety and health regulations. Ensure company tools and equipment are kept secure and in good working condition.
Requirements
- Minimum ITE / Diploma in Engineering, Mechatronics, Electrical, Mechanical, or related technical field.
- At least 2 years of experience in machine tool servicing, preferably involving CNC machine installation and maintenance.
- Strong electrical troubleshooting skills will be an added advantage.
- Good computer literacy and proficiency in MS Office applications.
- Passion for field service engineering and customer support.
- Good communication and interpersonal skills.
- Strong time management and problem-solving abilities.
- Able to travel for onsite support, including standby duties on weekends or nights when required.
- Willing to travel occasionally for overseas projects and regional support assignments.
Preferred Attributes
- Self-motivated and able to work independently onsite.
- Strong sense of responsibility and customer focus.
- Comfortable working in fast-paced industrial environments.
- Eagerness to learn and grow within advanced manufacturing technologies.
SERVICE ENGINEER in Penarth employer: THE TALENT PEOPLE PTE. LTD.
Join a dynamic and innovative team as a Service Engineer, where your technical expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of advanced manufacturing technologies. Located in a vibrant area with access to diverse projects, we offer a supportive environment that encourages problem-solving and customer engagement, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
THE TALENT PEOPLE PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SERVICE ENGINEER in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and join relevant online forums. You never know who might have a lead on a Service Engineer position or can give you insider tips.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your technical know-how. Bring examples of past projects or challenges you've tackled, especially those involving CNC machines or EDM technology.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented Service Engineers like you. Keep an eye on our listings and make sure your application stands out by tailoring it to each role.
We think you need these skills to ace SERVICE ENGINEER in Penarth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with CNC machining centres and EDM machines. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about field service engineering and how your problem-solving skills can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves customer interaction, let us know about your communication style. Whether it’s through your CV or cover letter, we want to see how you engage with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at THE TALENT PEOPLE PTE. LTD.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CNC machining centres and EDM machines. Be ready to discuss specific models you've worked with, the installation processes, and any troubleshooting experiences. This will show your technical expertise and passion for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced in field service work. Think about how you diagnosed issues and what steps you took to resolve them. This will demonstrate your ability to think on your feet and handle customer concerns effectively.
✨Emphasise Customer Engagement
Since this role involves a lot of customer interaction, be ready to talk about how you've built relationships with clients in the past. Share instances where you educated customers on machine operations or provided exceptional support, highlighting your communication skills.
✨Safety First!
Familiarise yourself with safety standards and practices relevant to the role. Be prepared to discuss how you ensure compliance during installations and maintenance. This shows that you take safety seriously and are committed to maintaining a safe working environment.
