Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery. Power Platform experience - Power Apps and Power Automate Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design. Contact centre/telephony knowledge - understanding of agent capacity, work classification, routing models, and omnichannel customer engagement solutions. Key points: Greenfield long running project, 6-month extendable contract Outside IR35 Fully remote (London office, unlikely to need to attend more than once per 6 months)
