At a Glance
- Tasks: Own product strategy, improve customer journeys, and lead impactful workshops.
- Company: Leading UK insurance organisation with a focus on innovation.
- Benefits: Up to £65,000 salary, 16% bonus, hybrid work, and great benefits.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Make a real difference in customer experience and drive meaningful change.
- Qualifications: Experience in product management, strong stakeholder skills, and a customer-focused mindset.
The predicted salary is between 63000 - 77000 £ per year.
We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support. The business receives 100,000+ calls every month, so there's a huge opportunity to improve customer journeys, increase self-service and reduce unnecessary calls. This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. You'll be looking 12–18 months ahead, owning the product strategy and roadmap and driving meaningful business change.
What you'll do:
- Own the product strategy and roadmap
- Identify ways to improve customer journeys and reduce unnecessary contact
- Use customer feedback and data to identify opportunities
- Work closely with Technology, Design, Operations and wider business teams
- Manage and influence senior stakeholders
- Lead workshops, discovery and product shaping
- Prioritise the backlog based on customer and business value
- Turn business needs into clear requirements and user stories
- Measure the impact of changes and continually improve
What we’re looking for:
- Strong Product Owner and or Management experience
- Proven experience owning product strategy and roadmaps
- Excellent stakeholder management and influencing skills
- Strong Safe Agile experience
- Customer-focused and data-driven approach
- Someone who is comfortable working across the wider business rather than staying in their own lane
- Experience in insurance, financial services, customer servicing or contact centres would be beneficial
Product Manager - Claims in Stockport employer: The Talent Locker Ltd.
As a Data Architect with us, you'll thrive in a fully remote role that offers flexibility and the chance to work on innovative data initiatives. Our collaborative work culture fosters growth and development, providing you with opportunities to enhance your skills in cutting-edge technologies like microservices and cloud solutions. Join us on the South Coast and be part of a team that values your expertise while offering competitive pay and a supportive environment for professional advancement.
