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- Tasks: Provide hands-on technical support and troubleshoot a variety of IT issues.
- Company: Dynamic SME IT support provider in Southampton with a collaborative culture.
- Benefits: Up to £32,000 salary, commission opportunities, extra leave, and funded team rewards.
- Why this job: Gain real-world experience and develop practical skills in a fast-paced environment.
- Qualifications: 1st/2nd Line Service Desk experience and strong customer communication skills required.
- Other info: Enjoy regular social events and a supportive team atmosphere.
The predicted salary is between 28800 - 38400 £ per year.
This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied. One day might involve troubleshooting Microsoft 365 issues, the next supporting networks, hardware, cloud platforms or security tools. There is constant exposure to real-world problems rather than a narrow internal setup. The environment is collaborative rather than siloed. Complex issues are tackled together through a swarm-style model, giving regular chances to learn from colleagues and strengthen technical judgement.
Monthly one-to-ones provide space to talk honestly about progress, goals, and next steps, rather than box-ticking reviews. Career progression is realistic, with a clear track record of internal promotion and development over time. The role is fully onsite in Southampton, five days a week, which suits someone who values learning alongside others and being part of a close-knit technical team. The client base is made up of small and medium-sized businesses, so communication skills matter just as much as technical ability.
Prior MSP experience is important, as the work involves juggling tickets, priorities, and SLAs at speed. Previous experience in an MSP or fast-paced IT support environment is important along with the following:
- 1st/2nd Line Service Desk Experience
- CompTIA+ or equivalent IT industry qualification
- Microsoft 365 and business applications
- Hardware and networking
- System administration with Active Directory
- Remote support tools
- Cloud knowledge
- Managing multiple tickets working to SLAs
- Strong customer communication skills
- Problem solving and a practical approach
- Full UK driving license
Beyond the role itself, there are tangible extras: commission opportunities, extra annual leave for loyalty, time off in lieu, funded team rewards, regular social events, strong coffee on tap, and genuine encouragement to share ideas and improve how things work.
Technical Support Engineer / Service Desk - (1st & 2nd Line) – SME IT Support Provider in Southampton employer: The Talent Locker Ltd.
Contact Detail:
The Talent Locker Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / Service Desk - (1st & 2nd Line) – SME IT Support Provider in Southampton
✨Tip Number 1
Get your hands dirty! Dive into practical scenarios that mimic real-world tech support challenges. Whether it's troubleshooting Microsoft 365 or managing network issues, the more you practice, the better you'll be prepared for those tricky interview questions.
✨Tip Number 2
Show off your communication skills! Since this role is customer-facing, practice explaining complex tech concepts in simple terms. Role-play with friends or family to get comfortable and confident in your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your MSP experience and problem-solving skills, and don’t forget to mention your passion for learning in a collaborative environment.
We think you need these skills to ace Technical Support Engineer / Service Desk - (1st & 2nd Line) – SME IT Support Provider in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your 1st/2nd line support experience and any relevant qualifications like CompTIA+. We want to see how you fit into our collaborative environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your previous MSP experience has prepared you for this position. Show us your personality and communication skills!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love a practical approach, so share specific scenarios where you’ve successfully resolved technical problems or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Talent Locker Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and cloud platforms. Be ready to discuss specific issues you've solved in the past and how you approached them. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Skills
Since communication is key in this role, prepare examples of how you've successfully interacted with customers in previous positions. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your ability to handle real-world problems while keeping clients happy.
✨Demonstrate Your Problem-Solving Approach
Be ready to walk through your thought process when tackling complex issues. Interviewers love to see how you break down problems and work collaboratively with others. Consider preparing a couple of scenarios where you worked as part of a team to resolve a tricky situation.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows that you're genuinely interested in the role and want to be part of their collaborative environment. Plus, it gives you a chance to assess if it's the right fit for you too!
