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- Tasks: Greet visitors, manage calls, and keep the reception area tidy.
- Company: Join Westgate Healthcare, a caring community for elderly residents.
- Benefits: Enjoy flexible pay access, discounts, and support for qualifications.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous receptionist experience and strong communication skills required.
- Other info: Part-time role with opportunities for recognition and team events.
Location: Westgate House Care Centre, Tower Road, Ware, Herts, SG12 7LP
Salary: £12.21 per hour
Hours: 12 hours per week, 10am to 4pm, Saturday and Sunday
Job type: Part time, permanent
Come and make a difference with the team at Westgate Healthcare!
Westgate House Care Centre is a 109 bedded care home caring for elderly residents with a variety of nursing needs, including nursing care, dementia care, respite care, intermediate care and palliative care.
We are currently looking for a Receptionist to join our team on a part time, permanent basis. As our Receptionist, you will meet, greet and sign in all visitors to the home ensuring that they have a warm welcome. You will be responsible for ensuring that the reception area is always neat and tidy and answer all telephone calls, ensuring that messages are delivered in a timely manner or calls are transferred to the relevant person. You will be the first point of contact for everyone that comes into the home or contacts the home; therefore, excellent communication skills are essential in order to be successful.
Why work at Westgate?
- Equal pay for young workers who are paid the same as staff aged 25+
- Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
- Access to the Blue Light Card (employee discount scheme)
- Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
- Refer a Friend Scheme - earn up to £500 for a successful referral!
- Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
- Support in achieving additional qualifications, including nationally recognised qualifications
- Access to financial and wellbeing support through The Care Workers Charity
- Comprehensive staff induction with free training and professional development
About the role:
- Provide a warm and professional welcome to residents, families and visitors
- Manage incoming calls and direct them appropriately
- Handle inquiries and provide accurate information about the care home’s services
- Schedule and coordinate appointments, tours and meetings
- Maintain a clean, organised and welcoming reception area
- Assist with administrative tasks such as mail sorting and data entry
- Liaise with staff across all departments to ensure smooth daily operations of the home
- Respond promptly and effectively to emergencies or unusual situations
About you:
- Previous experience in a receptionist or front-of-house role, ideally in a care home setting
- Outstanding interpersonal and communication skills
- A polished and professional demeanour
- Strong organisational skills with the ability to multitask effectively
- Proficiency in Microsoft Office and other relevant software
- A proactive and problem-solving approach
- Empathy and understanding when engaging with elderly residents and their families
We reserve the right to close this vacancy once we receive suitable applications; therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within working days, please assume that your application has been unsuccessful.
Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Weekend Receptionist (Care Home) - Ware, Hertfordshire employer: The Talent Hub
Contact Detail:
The Talent Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Receptionist (Care Home) - Ware, Hertfordshire
✨Tip Number 1
Familiarise yourself with the specific needs of a care home environment. Understanding the unique challenges and requirements of elderly care will help you demonstrate your empathy and suitability for the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a professional setting. Since you'll be the first point of contact, being able to convey warmth and professionalism is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Research Westgate Healthcare and their values. Knowing about their mission and the services they provide can help you align your responses and show genuine interest in becoming part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Weekend Receptionist (Care Home) - Ware, Hertfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in receptionist roles or care settings. Emphasise your communication skills and any experience you have with elderly residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in a care home environment. Mention specific reasons why you want to work at Westgate House Care Centre and how you can contribute to their team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisational abilities, proficiency in Microsoft Office, and your interpersonal skills. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Talent Hub
✨Show Your Warmth
As a Weekend Receptionist, you'll be the first point of contact for visitors. Make sure to convey warmth and friendliness during your interview. Practice greeting someone with a smile and a welcoming tone, as this will reflect how you would interact with residents and their families.
✨Demonstrate Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Be ready to discuss how you would handle inquiries or direct calls appropriately.
✨Highlight Organisational Skills
The role requires strong organisational abilities. Bring up instances where you've successfully managed multiple tasks or maintained an organised workspace. This will show that you can handle the demands of a busy reception area.
✨Empathy is Essential
Working in a care home means interacting with elderly residents and their families. Be prepared to discuss your understanding of empathy and how it plays a role in your interactions. Share any relevant experiences that demonstrate your ability to connect with others on a personal level.
