At a Glance
- Tasks: Welcome clients and manage bookings in a luxury hair and beauty studio.
- Company: Luxury hair and beauty studio in West London with a focus on client experience.
- Benefits: Competitive salary, commission on sales, generous discounts, and full training provided.
- Other info: Dynamic role with opportunities to learn and grow in the beauty industry.
- Why this job: Be the first impression and create memorable experiences for clients in a stylish environment.
- Qualifications: Five years in customer service, preferably in a luxury setting; passion for haircare is essential.
The predicted salary is between 28800 - 28800 £ per year.
£28.8k p.a. | London
This is a luxury hair and beauty studio in West London where the experience starts long before a client sits in the chair. Front of house here is the first impression and the last one, the voice on the phone, the warmth at the door, the person who knows exactly which stylist suits which client. For someone who wants Front of House to mean something more than answering the phone, this is that role.
Your New Role
- Welcome every client and shape a personalised, luxury first impression
- Manage bookings, appointments and team calendars, filling gaps where they appear
- Handle calls, emails and enquiries with confidence and polish
- Recommend treatments, services and haircare products tailored to each client
- Work closely with colourists and stylists to understand client needs and guide bookings accordingly
- Manage cancellations, changes and payments with precision
- Maintain detailed client records, preferences and purchase history
- Keep the studio polished, welcoming and client-ready at all times
- Work towards individual and team sales targets
Your Talents
You’ve spent at least five years in customer service, three of them in a luxury environment, and you know the difference between good service and a considered one. You sell with product knowledge rather than pressure, and you stay calm when the calendar gets busy. A real passion for haircare and beauty matters here, and full training is provided, so willingness to learn counts as much as experience on paper.
Why Apply
There’s commission on retail sales alongside the salary, generous discounts on studio services and products.
Client Experience and Reservations Assistant employer: The Talent Edit Group
As an Operations Manager at this luxury beauty and wellness brand, you will be part of a dynamic team that values innovation and proactive problem-solving. The company fosters a collaborative work culture where your contributions directly influence the success of a major ERP implementation, offering unique opportunities for professional growth and development. With a focus on employee empowerment and a commitment to excellence, this role provides a rewarding environment for those looking to make a meaningful impact in the beauty industry.
