At a Glance
- Tasks: Lead and enhance customer service across multiple brands for a dynamic business.
- Company: Join a growing multi-brand company with a focus on customer excellence.
- Benefits: Enjoy a profit share bonus, flexible working, and career development opportunities.
- Other info: Flexible and hybrid working options available for a balanced lifestyle.
- Why this job: Make a real impact by improving customer experiences and leading a passionate team.
- Qualifications: Experience in customer service leadership and strong problem-solving skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Dronfield
Salary: 35,000
Contract Type: Permanent
The Opportunity
We are delighted to be supporting our client in the search for a Head of Customer Operations to join their team. This is an exciting opportunity to join a growing multi-brand business where you will play an important role in leading and improving the customer service function across five brands. Whether you are looking for your next challenge or seeking an environment where your skills and experience can truly make an impact, this could be the opportunity you have been waiting for.
Key Responsibilities
- Lead customer service operations across multiple brands, ensuring a consistent, high-quality experience
- Review and implement systems and processes to improve efficiency and performance
- Manage, develop and restructure the customer service team
- Introduce KPIs and reporting to drive continuous improvement
What We’re Looking For
- Experience in customer service or operations leadership
- Strong organisational and problem-solving skills
- Experience improving processes and implementing systems
- Previous experience managing or developing a team
- A proactive, hands-on approach with a passion for customer service
The Rewards
- Profit share bonus scheme
- Flexible and hybrid working
Head of Customer Operations employer: The Talent Division
Join a dynamic and growing multi-brand business in Dronfield as the Head of Customer Operations, where your leadership will directly enhance customer service across various brands. With a strong focus on employee development, a profit share bonus scheme, and flexible working options, this role offers a supportive work culture that values innovation and continuous improvement. If you're looking for a meaningful opportunity to make an impact while advancing your career, this is the perfect place for you.
