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For Companies At a Glance
- Tasks: Handle customer calls, take bookings, and support dispatch operations.
- Company: Join Take Me, a fast-growing taxi and transport network.
- Benefits: Competitive pay, supportive team, full training, and growth opportunities.
- Why this job: Be the voice of our service and make a difference in customer experiences.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Flexible hours available, including full-time, part-time, and weekends.
The predicted salary is between 12 - 15 £ per hour.
Location: Taunton
Company: Take Me
Job Type: Full-time / Part-time / Weekends
About Take Me
Take Me is a fast-growing national taxi and transport network, powered by strong local operators and supported by innovative technology. Our Taunton office is a key part of delivering reliable, professional transport services to local customers and national account clients. We pride ourselves on providing excellent service, strong communication, and a supportive team environment.
The Role
We are looking for a confident and customer-focused Telephone Operator to join our Taunton team. You will be the first point of contact for customers, handling incoming calls, taking bookings, and supporting the smooth running of our dispatch operation. This is a fast-paced role that requires strong communication skills, attention to detail, and the ability to remain calm under pressure.
Key Responsibilities
- Answer incoming calls in a professional and friendly manner
- Accurately take and input booking details into the system
- Communicate clearly with drivers and dispatch teams
- Monitor live bookings and provide updates to customers where required
- Handle customer queries and resolve issues efficiently
- Maintain high standards of customer service at all times
- Support the wider office team with operational tasks
What We’re Looking For
- Strong communication skills (clear and confident on the phone)
- Good computer literacy
- Ability to work in a fast-paced environment
- Strong attention to detail
- A positive and professional attitude
- Ability to work as part of a team
Desirable (but not essential):
- Previous experience in a call centre, taxi office or customer service role
- Knowledge of the local Taunton area
Working Hours
Full Time, Part Time, or Weekends Flexibility required
What We Offer
- Competitive hourly rate
- Supportive team environment
- Full training provided
- Opportunity to grow within a rapidly expanding national business
- Be part of a modern, technology-driven transport company
Telephone Operator - Taunton employer: The Take Me Group Ltd
Contact Detail:
The Take Me Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Operator - Taunton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Take Me. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your strong communication skills and how you handle pressure, as these are key for the Telephone Operator role.
✨Tip Number 3
Be ready to demonstrate your tech-savviness! Since this role involves inputting booking details and communicating with drivers, brush up on your computer skills. Maybe even familiarise yourself with any relevant software that might be used in the transport industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Telephone Operator - Taunton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or communication skills that align with what we’re looking for in a Telephone Operator.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key qualifications and experiences at a glance.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get back to you quicker!
How to prepare for a job interview at The Take Me Group Ltd
✨Know the Company
Before your interview, take some time to research Take Me. Understand their services, values, and what makes them stand out in the transport industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Telephone Operator, strong communication is key. Practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable with handling customer queries and taking bookings.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or manage multiple calls at once. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Team Spirit
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share examples of how you've supported your colleagues in previous roles, and express your enthusiasm for being part of a supportive team environment.