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- Tasks: Build strong relationships with drivers and support their needs for excellent service.
- Company: Join a fast-growing national taxi group with a supportive leadership team.
- Benefits: Enjoy career progression, training opportunities, and employee discounts.
- Why this job: Make a real impact on driver satisfaction and retention in a dynamic environment.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Work in person and be part of a respected brand in transport.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Driver Liaison Manager (DLM) plays a critical role in building, supporting, and maintaining strong working relationships with our driver network. This role ensures that drivers feel supported, engaged, informed, and motivated to deliver excellent service standards across the Leicester operation. The DLM acts as the primary point of contact between Take Me and its driver partners, helping to resolve issues, improve retention, increase weekly job activity, and ensure operational processes are followed.
KEY RESPONSIBILITIES
- Driver Support & Engagement
- Act as the first contact for driver queries, concerns, and general support.
- Build strong, positive relationships to improve driver satisfaction and loyalty.
- Conduct check‑ins with new drivers to ensure a smooth onboarding experience.
- Promote driver incentive schemes, bonuses, and loyalty programmes.
- Ensure drivers understand systems, processes, and key operational requirements.
- Recruitment & Onboarding Support
- Support recruitment campaigns by engaging prospective drivers.
- Assist new drivers with onboarding, including system setup, document checks (where applicable), and app training.
- Deliver induction sessions to ensure new drivers understand expectations, best practices, and how to maximise their earnings.
- Retention & Performance
- Monitor driver performance, job completion, cancellation rates, acceptance rates, and overall activity.
- Identify drivers at risk of disengagement and proactively work to re‑engage them.
- Support drivers with issues such as technical problems, customer disputes, or operational challenges.
- Work closely with the Operations to improve driver availability at key times.
- Communication
- Ensure clear and regular communication is delivered to drivers through WhatsApp groups, SMS, email, iCabbi or meetings.
- Communicate updates such as app changes, new incentives, policy updates, or operational announcements.
- Escalate serious concerns or complaints to management promptly.
- Operational Liaison
- Work closely with the Dispatch Team to ensure driver availability matches customer demand.
- Assist in managing no‑fares, complaints, and jobs requiring follow‑up.
- Support the Leicester team during peak periods and promotional activity.
- Liaise with Fleet teams regarding vehicle issues (if using company vehicles).
- Compliance & Documentation
- Ensure all required driver documentation is collected and up to date (right to work, PH licence, insurance, etc., as applicable).
- Maintain accurate records in relevant systems.
- Ensure adherence to council licensing requirements in Leicester.
SKILLS & EXPERIENCE REQUIRED
- Essential
- Strong communication and relationship‑building skills.
- Experience in a customer‑facing or driver‑facing role (taxi, private hire, transport, logistics, or similar).
- Ability to remain calm under pressure.
- Good understanding of local Leicester operations and market challenges.
- Confident using driver apps, booking systems (iCabbi preferred), and digital tools.
- Strong organisation and time‑management abilities.
- Ability to manage multiple tasks simultaneously.
- Desirable
- Previous experience in taxi/private hire operations.
- Knowledge of licensing requirements.
- Experience working with contractors or self‑employed individuals.
- People management or supervisory experience.
PERSONAL ATTRIBUTES
- Approachable, friendly, and professional.
- Solution‑focused with a positive attitude.
- Excellent listener and communicator.
- Able to work independently and as part of a wider team.
- Motivated to improve driver satisfaction and retention.
- Confident in dealing with challenging conversations diplomatically.
BENEFITS OF WORKING WITH TAKE ME
- Fast‑growing national taxi group.
- Opportunity for career progression.
- Supportive leadership team.
- Training and development opportunities.
- Being part of a strong, respected brand in transport.
Please contact Nigel Ord (nigel@takeme.taxi).
Job Types: Full-time, Part-time, Permanent, Fixed term contract. Contract length: 45 days.
Work Location: In person.
Benefits: Employee discount, Free parking, On‑site parking.
Driver Liaison Manager in Oadby employer: The Take Me Group Ltd
Contact Detail:
The Take Me Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Liaison Manager in Oadby
✨Tip Number 1
Network like a pro! Reach out to current drivers or employees at Take Me on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for you. Building connections can give you insider info that could really help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Take Me, their values, and how they operate in Leicester. Be ready to discuss how your skills align with the Driver Liaison Manager role and how you can enhance driver satisfaction and retention.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you would handle driver queries or concerns. Use examples from your past experiences to illustrate your problem-solving abilities and how you build relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Take Me team. Good luck!
We think you need these skills to ace Driver Liaison Manager in Oadby
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for supporting drivers and building relationships.
Tailor Your Application: Make sure to tailor your application to the Driver Liaison Manager role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Take Me!
How to prepare for a job interview at The Take Me Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Driver Liaison Manager role. Familiarise yourself with the key responsibilities and how they relate to driver support and engagement. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Showcase Your Communication Skills
As a DLM, strong communication is crucial. Prepare examples of how you've effectively communicated with drivers or customers in the past. Think about times when you resolved issues or improved relationships, as these stories will demonstrate your ability to engage and support drivers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles, especially those related to driver or customer interactions. Highlight your approach to resolving these issues and how you maintained a positive attitude under pressure. This will show that you're solution-focused, just like they need.
✨Engage with the Company Culture
Research Take Me and their values before the interview. Be prepared to discuss how you can contribute to their mission of improving driver satisfaction and retention. Showing that you resonate with their culture will set you apart and demonstrate your genuine interest in the role.