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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales goals.
- Company: Join Swatch, a vibrant brand known for its innovative watches and dynamic retail environment.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for personal development.
- Why this job: Be part of a fun, fast-paced team that values creativity and customer connection.
- Qualifications: Previous retail experience and strong leadership skills are essential.
- Other info: This role is perfect for those looking to grow in a supportive and exciting atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Team Management
- Train, supervise, develop and motivate employees to achieve the goals of the store.
- Plan, organise and prioritise yourself and the team to ensure optimum use of available time.
- Delegate tasks to the Assistant Manager and/or Senior Sales to ensure high productivity.
- Motivate and develop team performance.
- Deliver high customer service through the team.
- Produce team rotas and manage team holidays.
- Monitor employees' performance.
- Provide coaching, feedback and ensure completion of performance management.
- Complete full and thorough probation reviews, quarterly reviews and annual reviews.
- Complete all recruitment for your store team, while liaising with your HR Business Partner.
Training
- Implement thorough induction programs for all new employees.
- Train and develop the Store team.
- Ensure follow up of all training, coaching and E-Learning requirements for the team as directed by the Retail Trainer, within the deadlines communicated.
- Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Security
- Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping, secure merchandising and material handling, and accident prevention.
- Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Ensure the store is opened and closed in line with Company policies and procedures.
- Management of all key and access security.
- Implement Company security procedures.
- Maintain/build a general awareness of products and security hot spots.
- Maintain correct processing of all deliveries.
- Ensure stock management policies and processes are implemented and followed at all times.
- Carry out stock checks and audits in line with Company policies and procedures.
- Ensure the till is reconciled on a daily basis.
- Ensure that cash handling and banking procedures are in line with Company policies and procedures.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Provide all reports, as requested from Swatch Management, within the deadlines as communicated.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.
Store Manager Swatch Birmingham employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Swatch Birmingham
✨Tip Number 1
Familiarise yourself with Swatch's product range and history. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the brand, which is crucial for a Store Manager role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or improved team performance.
✨Tip Number 3
Understand the importance of customer service in retail. Prepare to share your strategies for delivering exceptional service and how you would train your team to uphold these standards.
✨Tip Number 4
Be prepared to discuss your experience with stock management and security procedures. Highlight any relevant experiences that demonstrate your ability to minimise shrinkage and manage inventory effectively.
We think you need these skills to ace Store Manager Swatch Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, training, and customer service. Use specific examples that demonstrate your ability to motivate and develop a team, as well as your understanding of retail operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Swatch brand and your vision for the store. Mention how your skills align with the job description, particularly in areas like employee training, performance management, and customer service excellence.
Showcase Leadership Skills: Emphasise your leadership abilities by providing examples of how you've successfully managed teams in the past. Discuss your approach to delegation, motivation, and performance reviews, as these are key aspects of the Store Manager role.
Highlight Security Awareness: Since security is a crucial part of the role, include any relevant experience you have in managing stock, cash handling, and implementing security procedures. This will show that you understand the importance of minimising shrinkage and maintaining a secure environment.
How to prepare for a job interview at The SWATCH Group
✨Showcase Your Leadership Skills
As a Store Manager, you'll be responsible for training and motivating your team. Be prepared to discuss your previous experiences in managing teams, how you handle conflicts, and the methods you use to inspire others.
✨Demonstrate Customer Service Excellence
Since delivering exceptional customer service is key, think of examples where you've gone above and beyond for customers. Highlight your understanding of customer needs and how you ensure a memorable shopping experience.
✨Know Your Numbers
Familiarise yourself with basic sales metrics and stock management processes. Be ready to discuss how you would monitor performance and manage inventory effectively to minimise shrinkage.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to team performance issues, customer complaints, or security breaches, and outline how you would handle them.
