Store Manager Swatch Birmingham

Job description

Team Management

• Train, supervise, develop, and motivate employees to achieve store goals.
• Plan, organise, and prioritise tasks for yourself and the team to ensure optimal use of time. Delegate tasks to the Assistant Manager and/or Senior Sales staff to maintain high productivity.
• Motivate and enhance team performance.
• Deliver high-quality customer service through the team.
• Prepare team rotas and manage team holidays.
• Monitor employee performance, provide coaching and feedback, and ensure completion of performance reviews.
• Conduct probation, quarterly, and annual reviews thoroughly.
• Handle recruitment for your store team in collaboration with your HR Business Partner.

Training

• Implement comprehensive induction programs for new employees.
• Train and develop the store team, ensuring follow-up on training, coaching, and E-Learning as directed by the Retail Trainer within deadlines.
• Identify training needs and communicate them to the Retail Trainer and HR Business Partner to ensure support.
• Maintain service standards and behaviors in line with training and Swatch guidelines.

Security

• Minimise shrinkage through vigilant money management, attentive shop floor actions, team development, accurate record-keeping, secure merchandising, and accident prevention.
• Control shrinkage by monitoring merchandise handling, security procedures, and operational policies.
• Manage store opening and closing in accordance with company policies.
• Oversee key and access security, implement security procedures, and maintain awareness of product security hotspots.
• Ensure proper processing of deliveries and adherence to stock management policies.
• Conduct stock checks and audits per company policies.
• Reconcile tills daily and handle cash, credit cards, and international currency responsibly and securely.

Reporting

• Accurately report all administrative and stock control data.
• Compile sales figures and provide reports as requested within deadlines.

Sales

• Greet and serve customers with friendly service, creating a memorable experience.
• Maintain knowledge of the product range to provide detailed information to customers.
• Understand all functions of watches and other products to assist customers effectively.
• Provide reliable sales and customer service information.
• Assist in merchandise display as directed.
• Contribute to achieving monthly, quarterly, and annual sales targets.
• Deliver exceptional customer service consistently, whether in person, by email, or over the phone.

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