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For Companies At a Glance
- Tasks: Serve customers with a friendly attitude and ensure product knowledge.
- Company: Join Swatch, a leading watch brand known for its innovative designs.
- Benefits: Enjoy a dynamic work environment with opportunities for training and growth.
- Why this job: Be part of a vibrant team that values creativity and customer engagement.
- Qualifications: No specific experience required, just a passion for retail and teamwork.
- Other info: Opportunity to step up in management roles when needed.
The predicted salary is between 24000 - 36000 £ per year.
Job description
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times
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Senior Retail Sales Advisor Swatch Cardiff employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales Advisor Swatch Cardiff
✨Tip Number 1
Familiarise yourself with Swatch's product range, including both current and past collections. This knowledge will not only help you answer customer queries confidently but also demonstrate your genuine interest in the brand during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about watches and retail experiences. Being able to articulate your thoughts clearly will be crucial when interacting with customers and colleagues alike.
✨Tip Number 3
Showcase your leadership potential by taking on responsibilities in your current role, such as training new staff or leading team meetings. This experience will be valuable when discussing your ability to oversee colleagues and contribute to a positive store environment.
✨Tip Number 4
Stay updated on retail trends and customer service best practices. This knowledge will not only enhance your performance but also impress hiring managers with your commitment to continuous improvement in the retail sector.
We think you need these skills to ace Senior Retail Sales Advisor Swatch Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Senior Retail Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous retail experience, particularly in sales or customer service. Provide specific examples of how you've contributed to sales targets or improved customer satisfaction.
Demonstrate Product Knowledge: Mention any familiarity you have with Swatch products or similar brands. Highlight your ability to learn quickly about new products and your enthusiasm for sharing this knowledge with customers and colleagues.
Professional Communication: Ensure your application is well-written and free from errors. Use a professional tone while also conveying your personality. This role requires clear communication, so demonstrate your ability to articulate thoughts effectively in your written application.
How to prepare for a job interview at The SWATCH Group
✨Showcase Your Product Knowledge
Make sure to brush up on Swatch's product range, including past and present collections. Being able to discuss specific features and benefits of the watches will impress your interviewers and demonstrate your enthusiasm for the brand.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight how you greeted customers, handled inquiries, and resolved issues, as this role heavily focuses on delivering a fast and friendly service.
✨Exhibit Leadership Qualities
Since the role involves overseeing colleagues, be ready to discuss your leadership style. Share instances where you provided feedback or motivated team members, showcasing your ability to inspire and maintain productivity on the shop floor.
✨Understand Security Protocols
Familiarise yourself with common retail security practices, as controlling shrinkage is part of the job. Be prepared to discuss how you would handle potential security issues and ensure a safe shopping environment for customers and staff.
