Senior Retail Sales Advisor Swatch Battersea
Senior Retail Sales Advisor Swatch Battersea

Senior Retail Sales Advisor Swatch Battersea

London Full-Time No home office possible
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Job description

Sales

  • Greet and serve all customers providing a fast friendly service.
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other Swatch products.
  • Provide reliable information to customers in all matters relating to guaranteed and after sales service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly sales targets.
  • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening/closing the store.
  • All transactions to be handled in a responsible and secure way

Reporting

  • Accurate reporting of all administration and stock control.
  • Collation of sales figures.
  • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

  • Ensure the store is kept clean and presentable at all times.
  • Delegate tasks to colleagues to ensure productivity during peak trade

Communication

  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
  • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
  • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
  • Be familiar with international customer’s customs and culture.

Product Knowledge

  • Attend regular training programmes.
  • Confidently deliver product knowledge and train colleagues on upcoming collections
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our customers.

Other

  • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
  • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
  • Assist the store management team to lead and inspire your colleagues.
  • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

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Contact Detail:

The SWATCH Group Recruiting Team

Senior Retail Sales Advisor Swatch Battersea
The SWATCH Group
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