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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote OMEGA products in a luxury retail environment.
- Company: Join OMEGA, a prestigious watch brand known for innovation and excellence since 1848.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a legendary brand with a rich history and a commitment to quality and precision.
- Qualifications: Experience in retail sales, preferably in luxury or watches; passion for the brand is essential.
- Other info: Located in the vibrant Bull Ring Shopping Centre, ideal for those who love a bustling atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
About the Brand
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance.
OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA\’s family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
Scope of the Job
To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all OMEGA products to end consumers. Meeting all sales targets and Boutique objectives.
Your Key responsibilities
Key Responsibilities
Management
• To assist the management team in training, supervising and motivating employees
• Plan, organise and prioritise yourself and the team to optimise usage of available time.
• Deliver high customer service within the team.
• Motivate and develop team performance.
• Assist in ad-hoc managerial tasks as required.
Sales
• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
Security
•Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.
Care of the Boutique
• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards and align with the Company policies and prcoedure.
Communication
•Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.
Product Knowledge
• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.
Other
• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
• To entertain clients and guests within the boutique and external environment.
Professional requirements
• Proven experience in the Retail Industry at a sales advisor level.
• Previous experience with watches/jewellery, or a prestigious retail background.
• Must demonstrate good understanding of luxury retail.
• Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
• Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
• Have experience dealing with international customers.
• Ability to communicate in other languages for example, Mandarin or Arabic.
For those candidates with lesser experience, we may consider Retail Sales Advisor if you have been working in luxury retail.
Job location
Upper Mall East Bull Ring Shopping Centre
Job location
Upper Mall East Bull Ring Shopping Centre
B5 4BG Birmingham (England)
United Kingdom
Company address
The Swatch Group (UK) Limited
Building 1000
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
#J-18808-Ljbffr
Senior Retail Sales Advisor / Retail Sales Advisor - OMEGA BIRMINGHAM employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales Advisor / Retail Sales Advisor - OMEGA BIRMINGHAM
✨Tip Number 1
Familiarise yourself with OMEGA's history and product range. Understanding the brand's legacy, including its achievements in watchmaking and partnerships, will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your customer service skills, especially in a luxury retail context. Being able to provide exceptional service and create memorable experiences for customers is crucial in this role, so think about how you can go above and beyond.
✨Tip Number 3
If you have experience with international customers or speak additional languages, highlight this during your interactions. OMEGA values diversity and understanding of different cultures, which can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous retail experience, particularly in luxury settings. Be ready to share specific examples of how you've met sales targets or contributed to team success, as this will demonstrate your capability for the role.
We think you need these skills to ace Senior Retail Sales Advisor / Retail Sales Advisor - OMEGA BIRMINGHAM
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with OMEGA's history, values, and product range. Highlight your passion for luxury watches and how it aligns with the brand's reputation for excellence in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail, particularly in luxury environments. Emphasise any previous roles where you provided exceptional customer service or worked with high-end products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific achievements in sales or customer service that demonstrate your ability to meet targets and enhance customer experiences.
Showcase Language Skills: If you speak additional languages, especially Mandarin or Arabic, make sure to highlight this in your application. It can set you apart as a candidate who can cater to international customers.
How to prepare for a job interview at The SWATCH Group
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail and OMEGA specifically. Share any personal experiences with the brand or similar products, as this will demonstrate your genuine interest and understanding of the market.
✨Demonstrate Product Knowledge
Familiarise yourself with OMEGA's product range, including their history and innovations. Be prepared to discuss specific models and their features, as well as the brand's achievements in watchmaking, to impress your interviewers.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you handled difficult situations and ensured a memorable experience for customers, as this is crucial for the role.
✨Be Ready for Teamwork Questions
Since the role involves assisting management and motivating a team, be ready to discuss your teamwork experiences. Share how you've contributed to team success and how you can help foster a positive work environment.
