At a Glance
- Tasks: Greet customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join Tissot, a renowned brand in luxury watches with a vibrant team.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Other info: Flexible hours perfect for students and a chance to develop valuable skills.
- Why this job: Be part of a dynamic retail environment and connect with customers worldwide.
- Qualifications: Passion for customer service and eagerness to learn about luxury products.
The predicted salary is between 20000 - 25000 € per year.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Tissot products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Retail Sales Advisor Tissot employer: The SWATCH Group
As a Retail Sales Advisor at Tissot, you will be part of a dynamic team that values exceptional customer service and product knowledge. Our supportive work culture encourages personal growth through regular training and development opportunities, ensuring you are well-equipped to provide memorable experiences for our customers. Located in a vibrant retail environment, Tissot offers a unique chance to engage with a diverse clientele while contributing to the success of a prestigious brand.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Tissot
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Tissot's product range and history. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to get comfortable with handling various customer interactions. Remember, delivering exceptional service is key in retail!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Tissot team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Sales Advisor Tissot
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application memorable.
Know the Product:Familiarise yourself with Tissot products before applying. Mentioning specific watches or features in your application shows us that you're genuinely interested and have done your homework!
Highlight Customer Service Skills:Since delivering exceptional customer service is key, make sure to highlight any relevant experience you have. Share examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The SWATCH Group
✨Know Your Products Inside Out
Make sure you’re familiar with Tissot's product range, both past and present. Brush up on the features and functions of their watches so you can provide detailed information to customers during the interview. This shows your enthusiasm and readiness to deliver exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Whether it’s resolving an issue or creating a memorable shopping experience, be ready to share these stories. This will demonstrate your commitment to delivering exceptional customer service.
✨Practice Your Communication Style
Since you'll be dealing with a diverse range of customers, practice communicating clearly and professionally. You might want to role-play common customer interactions with a friend to build confidence. This will help you convey information effectively and connect with customers from different backgrounds.
✨Demonstrate Your Team Spirit
Retail is all about teamwork, so be prepared to discuss how you work well with others. Share instances where you’ve collaborated with colleagues to achieve sales targets or improve store operations. This will highlight your ability to contribute positively to the team environment at Tissot.
