At a Glance
- Tasks: Serve customers with a smile and help them find the perfect Swatch.
- Company: Join the vibrant Swatch team in a fun retail environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting training sessions to boost your product knowledge.
- Why this job: Be part of a dynamic team and share your passion for stylish watches.
- Qualifications: Great communication skills and a love for customer service.
The predicted salary is between 20000 - 25000 £ per year.
- Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required.
- Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way.
- Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
- Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade.
- Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
- Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
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Retail Sales Advisor Swatch White City 40 hours per week employer: The SWATCH Group
Swatch is an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, where creativity and customer engagement thrive. Employees benefit from comprehensive training programmes, opportunities for personal growth, and a supportive team environment that encourages collaboration and innovation. With a focus on delivering outstanding service and achieving sales targets, working at Swatch not only provides meaningful employment but also a chance to be part of a globally recognised brand.
We think you need these skills to ace Retail Sales Advisor Swatch White City 40 hours per week
Communication Skills
Problem-Solving Skills
Attention to Detail
Customer Service
Adaptability
Time Management
Organizational Skills
