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For Companies At a Glance
- Tasks: Serve customers with a smile and help them find the perfect Swatch.
- Company: Join Swatch, a vibrant brand known for its innovative and stylish watches.
- Benefits: Enjoy a dynamic work environment with opportunities for training and growth.
- Why this job: Be part of a fun team, learn about fashion, and make a real impact on sales.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
- Other info: Full-time role with 40 hours per week in the heart of Edinburgh.
Job description
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
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Retail Sales Advisor Swatch Edinburgh 40 hours per week employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor Swatch Edinburgh 40 hours per week
✨Tip Number 1
Familiarise yourself with Swatch's product range before your interview. Knowing the history and features of their watches will not only impress your interviewers but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to demonstrate how you would handle various customer interactions can set you apart from other candidates.
✨Tip Number 3
Research common sales techniques and be prepared to discuss how you can contribute to meeting sales targets. Showing that you understand the importance of sales goals will resonate well with the hiring team.
✨Tip Number 4
Be ready to talk about your teamwork experience. Since you'll be overseeing colleagues, sharing examples of how you've successfully worked in a team or led others will highlight your leadership potential.
We think you need these skills to ace Retail Sales Advisor Swatch Edinburgh 40 hours per week
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers, resolved issues, or contributed to sales targets in previous roles.
Highlight Product Knowledge: Mention any relevant experience you have with retail products, especially watches or similar items. If you have attended training programmes or have a passion for the product range, make sure to include that in your application.
Professional Communication: Demonstrate your communication skills by writing clearly and professionally in your application. Use proper grammar and structure, and ensure your enthusiasm for the role and the company comes through in your writing.
How to prepare for a job interview at The SWATCH Group
✨Know Your Products
Familiarise yourself with Swatch's product range, including past and present collections. Be prepared to discuss specific features and functions of the watches, as this will demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to greet customers warmly and handle inquiries effectively, as this is crucial for a Retail Sales Advisor role.
✨Demonstrate Team Leadership
Since the role involves overseeing colleagues, think of instances where you've successfully led a team or provided feedback. This will show your potential employer that you can contribute to a positive work environment.
✨Understand Company Policies
Review Swatch's company policies and procedures, especially regarding security and sales targets. Being knowledgeable about these aspects will help you answer questions confidently and show that you're serious about the role.
