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For Companies At a Glance
- Tasks: Engage customers with friendly service and help them find the perfect products.
- Company: Join a dynamic retail team at a leading watch and accessories brand.
- Benefits: Enjoy flexible hours, employee discounts, and a vibrant work environment.
- Why this job: Be part of a fun team, learn about luxury products, and enhance your customer service skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Part-time role with 20 hours per week, perfect for students.
Job description
Key Tasks:
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
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Retail Sales Advisor - Part time - 20 hours, FTC - Cheshire Oaks employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Part time - 20 hours, FTC - Cheshire Oaks
✨Tip Number 1
Familiarise yourself with the product range before your interview. Knowing the ins and outs of the watches and other products will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in delivering exceptional service, which is crucial for this position.
✨Tip Number 3
Research the company’s values and mission statement. Understanding what StudySmarter stands for will allow you to align your answers during the interview and demonstrate that you’re a good fit for the team.
✨Tip Number 4
Prepare questions to ask your interviewer about the store's sales targets and customer engagement strategies. This shows your enthusiasm for the role and your willingness to contribute to the team's success.
We think you need these skills to ace Retail Sales Advisor - Part time - 20 hours, FTC - Cheshire Oaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you provided exceptional customer service or met sales targets, as these are key aspects of the Retail Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the brand. Mention specific examples of how you've delivered memorable customer experiences in the past and how you can contribute to the store's success.
Showcase Product Knowledge: In your application, demonstrate your enthusiasm for the products you'll be selling. Research the brand's product range and mention any relevant knowledge or experience you have with similar products, especially watches.
Highlight Communication Skills: Since the role involves interacting with customers from diverse backgrounds, emphasise your communication skills. Provide examples of how you've effectively communicated with customers in previous roles, particularly in challenging situations.
How to prepare for a job interview at The SWATCH Group
✨Showcase Your Customer Service Skills
As a Retail Sales Advisor, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in the past. Highlight your ability to connect with customers and create memorable experiences.
✨Demonstrate Product Knowledge
Familiarise yourself with the product range before the interview. Be ready to discuss different types of watches and their features. Showing that you have done your homework will impress the interviewer and demonstrate your commitment to the role.
✨Emphasise Teamwork and Communication
Retail environments thrive on teamwork. Be prepared to discuss how you work well with others and communicate effectively. Share examples of how you've collaborated with colleagues to achieve sales targets or improve customer experiences.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing cash transactions. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers.
