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For Companies At a Glance
- Tasks: Provide exceptional customer service and promote Swatch products in a vibrant retail environment.
- Company: Join the world’s largest watchmaking group with a revolutionary brand.
- Benefits: Competitive pay, dynamic work culture, and opportunities for personal growth.
- Why this job: Be part of a team that transforms how people express themselves through watches.
- Qualifications: Passion for customer service and experience in retail or fashion accessories preferred.
- Other info: Exciting career development opportunities in a fast-paced store.
The predicted salary is between 28800 - 43200 £ per year.
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Swatch are looking for 1x 40 hour Retail Sales Advisor, to join our flagship Oxford Street store. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Store.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important.
- Health and Safety aware.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
Product Knowledge
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Professional requirements
- Essential
- Passionate to lead, motivate and engage a team
- Driven to improve conversion and ensure the store and team meet KPIs
- Enjoys developing team members, with the ability to provide constructive and positive feedback
- Passionate about providing the highest level of customer experience, leading by example for other team members
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
- Previous experience in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous Supervisory experience
Contact Kevin Charles
Job location: 313 Oxford Street, W1C 2HR London (England), United Kingdom
Company address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU
Retail Sales Advisor Oxford Street Full Time employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor Oxford Street Full Time
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Swatch's history and product range. This way, you can impress them with your knowledge and show that you're genuinely passionate about their products.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Being able to demonstrate your ability to provide exceptional service will set you apart from other candidates.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look sharp and reflect the Swatch brand. A polished appearance shows that you take the role seriously and understand the importance of presentation in retail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Swatch team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Sales Advisor Oxford Street Full Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Swatch brand shine through. We want to see that you’re not just looking for any job, but that you genuinely love watches and the unique experience they offer.
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. We’re looking for someone who can engage with customers and meet sales targets, so showcase any achievements in these areas!
Be Personable: In your cover letter, adopt a friendly tone and share a bit about yourself. We value communication skills, so let us know how you connect with customers and create memorable experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Retail Sales Advisor position at our Oxford Street store.
How to prepare for a job interview at The SWATCH Group
✨Know Your Swatch
Before the interview, dive deep into Swatch's history and product range. Familiarise yourself with their iconic watches and any recent collections. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of examples where you've gone above and beyond for a customer. Swatch values exceptional service, so be ready to demonstrate how you can create memorable experiences for customers.
✨Show Your Sales Savvy
Brush up on your sales techniques and be prepared to talk about how you've met or exceeded sales targets in the past. Highlight any experience you have with KPIs and how you can contribute to Swatch's goals.
✨Be Professional and Personable
During the interview, maintain a professional demeanor while also being personable. Practice clear communication and be aware of cultural differences, especially since Swatch caters to international customers. This balance will showcase your ability to connect with diverse clientele.