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- Tasks: Deliver exceptional customer service and promote OMEGA products in a luxury retail environment.
- Company: Join OMEGA, a prestigious watch brand known for innovation and excellence since 1848.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a legendary brand with a rich history and a commitment to quality and precision.
- Qualifications: Retail experience is essential; passion for luxury watches and customer service is a must.
- Other info: Located in the heart of Edinburgh, this role offers a chance to engage with international customers.
The predicted salary is between 24000 - 36000 £ per year.
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance.
OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA\’s family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
Main Function
To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.
Key Responsibilities
- Greet and serve all clients, providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other OMEGA products.
- Provide reliable information to clients in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present and conduct themselves in a professional manner to both customers and colleagues.
- Can deal with international clients and is familiar with their customs and culture.
- Can communicate clearly to clients and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Professional requirements
- Experience in the Retail Industry at a sales advisor level.
- Previous experience from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIP’s, etc.
- Have experience dealing with international customers.
- Ability to communicate in other languages, for example, Mandarin or Arabic.
Job location
4 Multrees Walk
4 Multrees Walk
EH1 3DQ Edinburgh (Scotland)
United Kingdom
Company address
The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU
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Retail Sales Advisor - OMEGA Edinburgh employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - OMEGA Edinburgh
✨Tip Number 1
Familiarise yourself with OMEGA's history and product range. Knowing about their achievements, like being the first watch on the moon, will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your customer service skills, especially in a luxury retail context. Practice how to create memorable experiences for customers, as this is crucial for meeting sales targets and enhancing the boutique's reputation.
✨Tip Number 3
If you speak any additional languages, make sure to highlight this during your interactions. OMEGA serves international customers, and being able to communicate in their language can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for watches and luxury retail during your conversations. Share any personal experiences or knowledge about OMEGA products to demonstrate your genuine interest and commitment to the role.
We think you need these skills to ace Retail Sales Advisor - OMEGA Edinburgh
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand OMEGA's history, values, and product range. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Highlight Relevant Experience: Make sure to emphasise any previous experience in retail, especially in luxury or watch/jewellery sectors. Use specific examples to showcase your customer service skills and sales achievements.
Showcase Your Passion: In your cover letter, express your enthusiasm for OMEGA and luxury retail. Mention any personal connections to the brand or watches in general, as this can set you apart from other candidates.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills that are relevant to the role, such as communication, product knowledge, and experience with international customers.
How to prepare for a job interview at The SWATCH Group
✨Know Your Products
Familiarise yourself with OMEGA's product range, including their history and unique features. Being able to discuss specific watches and their functions will impress the interviewers and show your genuine interest in the brand.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to create memorable experiences for customers, as this is crucial for a Retail Sales Advisor position.
✨Show Passion for Luxury Retail
Express your enthusiasm for luxury retail and why you want to work for OMEGA specifically. Share any personal experiences with luxury products or brands that have inspired you, as this can set you apart from other candidates.
✨Cultural Awareness and Communication Skills
Since OMEGA deals with international customers, be prepared to discuss your experience with diverse cultures and languages. If you speak any additional languages, mention them, as this could be a significant advantage.
