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For Companies At a Glance
- Tasks: Engage customers, promote Swatch products, and help meet sales targets in a vibrant retail environment.
- Company: Join Swatch, a revolutionary brand in the watch industry, known for its creativity and innovation.
- Benefits: Enjoy a dynamic work culture, training opportunities, and potential for career growth within a global brand.
- Why this job: Be part of a passionate team, inspire others, and deliver exceptional customer experiences every day.
- Qualifications: A passion for retail, strong communication skills, and a drive to motivate and lead a team.
- Other info: Opportunity to act in a senior capacity and develop your leadership skills while working with a fun product.
The predicted salary is between 24000 - 33600 £ per year.
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Swatch are looking for 1x 40 hour Retail Sales Advisor, to join our Covent Garden store. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.
Profile
Sales • Greet and serve all customers providing a fast friendly service. • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. •Ensure good knowledge of all functions of watches and other Swatch products. • Provide reliable information to customers in all matters relating to guaranteed and after sales service. • Help display merchandise as directed. • Contribute to the store reaching its monthly sales targets. • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till. • Maintain/build a general awareness of products and security hot spots. • Follow Company policy and procedures for opening/closing the store. • All transactions to be handled in a responsible and secure way Reporting • Accurate reporting of all administration and stock control. • Collation of sales figures. • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store • Ensure the store is kept clean and presentable at all times. • Delegate tasks to colleagues to ensure productivity during peak trade Communication • Adhere to company policies and regulations. • Attend briefing sessions as directed by your line manager. • Hold briefing sessions in the absence of the Store Manager or Assistant Manager. • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. • Be familiar with international customer’s customs and culture. Product Knowledge • Attend regular training programmes. • Confidently deliver product knowledge and train colleagues on upcoming collections • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. • Be able to deliver good product knowledge to our customers. Other • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business • Assist the store management team to lead and inspire your colleagues. • Ensure service standards and behaviour’s are in line with training and Swatch guidelines at all times.
Professional requirements
Essential • Passionate to lead, motivate and engage a team • Driven to improve conversion and ensure the store and team meet KPIs • Enjoys developing team members, with the ability to provide constructive and positive feedback • Passionate about providing the highest level of customer experience, leading by example for other team members • Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements Preferred • Previous experience in retail and/or fashion accessories • Have experience dealing with international customers • Ability to communicate in multiple languages • Previous Supervisory experience
Contact
Kevin Charles
Job location
31 James Street, Covent Garden
Company address
The Swatch Group (UK) Limited
Building 1000
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
#J-18808-Ljbffr
Retail Sales Advisor Covent Garden employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor Covent Garden
✨Tip Number 1
Familiarise yourself with Swatch's product range and history. Understanding the brand's story and its unique selling points will help you engage customers effectively and demonstrate your passion for the products.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions confidently, ensuring you provide a fast and friendly service as expected in the role.
✨Tip Number 3
Stay updated on current retail trends and customer preferences, especially in fashion accessories. This knowledge will enable you to contribute ideas for improving sales and enhancing the customer experience.
✨Tip Number 4
Network with current or former employees of Swatch if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Retail Sales Advisor Covent Garden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially in customer service and sales. Emphasise any previous roles where you led a team or met sales targets, as these are key for the Retail Sales Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Swatch brand and your understanding of its history. Mention specific products or collections that resonate with you and explain how your skills align with the job requirements.
Showcase Product Knowledge: Demonstrate your familiarity with Swatch products in your application. Mention any previous experience with watches or fashion accessories, and be prepared to discuss how you would engage customers with product knowledge.
Highlight Team Leadership Skills: Since the role involves overseeing colleagues, include examples of how you've motivated or trained team members in past positions. This will show your capability to lead and inspire others in a retail environment.
How to prepare for a job interview at The SWATCH Group
✨Know Your Swatch Products
Familiarise yourself with the entire range of Swatch products, including their history and unique features. Being able to discuss specific models and their functions will impress your interviewers and show your genuine interest in the brand.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you greeted customers, handled inquiries, and resolved issues, as this role heavily focuses on delivering a great customer experience.
✨Showcase Team Leadership Abilities
Since the role involves overseeing colleagues, be ready to discuss your leadership style. Share instances where you motivated a team or provided constructive feedback, demonstrating your ability to lead by example.
✨Understand Sales Targets
Research common sales targets in retail and think about how you can contribute to achieving them. Be prepared to discuss strategies you've used in the past to meet or exceed sales goals, as this will align with the expectations of the role.
