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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and build lasting relationships in a luxury retail environment.
- Company: Join the prestigious Breguet brand, known for its exquisite timepieces.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a luxury brand and enhance your sales skills while working with stunning products.
- Qualifications: Passion for luxury retail and strong communication skills are essential.
- Other info: Dynamic team atmosphere with opportunities to learn about watchmaking and luxury sales.
The predicted salary is between 30000 - 42000 £ per year.
This is a dual location role - Breguet Boutique and Selfridges. The Retail Sales Advisor provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Breguet timepiece.
Key Responsibilities
- Sales and Business Development
- Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
- Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
- Achieve and exceed individual sales targets through proactive selling and closing techniques.
- Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience.
- Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
- Propose clients for, and participate in, local activation events in line with the Brand Universe.
- Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
- Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
- Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Placing orders for Blancpain accessories, ensuring stock is up to date and available.
- Product Knowledge
- Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
- Ensure customers are fully informed about the features, craftsmanship, and value of products.
- Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.
- Team Collaboration
- Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
- Work closely with other team members to ensure a seamless and efficient store operation.
- Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
- Support new team members, offering guidance and sharing knowledge of luxury sales techniques.
- Boutique Operations
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard.
- Maintain the luxury environment of the store by ensuring cleanliness and organization, aligning with the brand’s aesthetic.
- Assist with stock organization, ensuring products are correctly labelled, tagged, and stored.
- Support stock replenishment and stocktake procedures as required.
- Monitor stock levels and inform management of stock issues.
- Understand and respect all operating and security guidelines.
Retail Sales Advisor Breguet employer: The SWATCH Group
Contact Detail:
The SWATCH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor Breguet
✨Tip Number 1
Get to know the brand inside out! Dive into Breguet's history and product offerings. When you chat with potential employers, showing off your knowledge about their luxury watches will definitely impress them.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on how you can provide that exceptional client experience they’re after, and don’t forget to highlight your upselling skills.
✨Tip Number 3
Network like a pro! Attend local events related to luxury goods or watchmaking. Meeting people in the industry can open doors for you, and who knows, you might even bump into someone from Breguet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team at StudySmarter.
We think you need these skills to ace Retail Sales Advisor Breguet
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury watches shine through! We want to see how you connect with the Breguet brand and its heritage. Share any experiences or knowledge that highlight your enthusiasm for high-end products.
Tailor Your Application: Make sure to customise your application for the Retail Sales Advisor role. Highlight your sales experience and how you've built relationships with clients in the past. We’re looking for specific examples that demonstrate your ability to achieve sales targets and provide exceptional customer service.
Be Personable and Professional: Your written application should reflect both your personality and professionalism. Use a friendly tone while maintaining a level of formality that matches the luxury environment we operate in. Remember, we want to get a sense of who you are as a person!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key in today’s retail landscape.
How to prepare for a job interview at The SWATCH Group
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in Breguet's history, craftsmanship, and product offerings. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the brand and can provide expert guidance to clients.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully achieved sales targets in the past. Be ready to discuss specific techniques you used for upselling and cross-selling, as this role heavily relies on building strong client relationships and maximising revenue.
✨Demonstrate Team Spirit
Since collaboration is key in this role, think of instances where you’ve supported colleagues or contributed to a team’s success. Highlight your ability to work seamlessly with others to create a luxury customer experience.
✨Practice Your Customer Service Approach
Anticipate questions about handling customer inquiries and complaints. Prepare to discuss how you would follow up with clients and ensure they feel valued, as providing exceptional service is crucial for building long-term relationships.
